Lead Investigator, Protection Services

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Position Purpose

Reporting to the Senior Lead Investigator the incumbent conducts investigations on university property of a criminal or non-criminal nature including examination of reported losses and offenses. This position is also responsible for providing security oversight at University of Ottawa special events and campus crime prevention initiatives.

In this role your responsibilities will include:

• Investigations: Conducts investigations on all criminal or non-criminal activities or complaints and takes appropriate closely with all members of Protection Services and maintains confidentiality of cases where students Faculty and/or staff are involved. Liaises and works closely with external stakeholders (i.e. law enforcement other post-secondary institutions) during or post investigations. Exchanges information and presents evidence before the courts pertaining to investigations and court briefs. Maintains records and ensures successful follow up on all ongoing and complete investigations. Conducts open-sourced intelligence investigations in relation to on-going cases threat risk analysis events or other reasons as directed or required. Represents the University of Ottawa by actively participating with external agencies and attending various committees Participate and provide guidance in daily morning uniform briefing.

• Special Event Planning Threat Risk Assessment and Security Coordination: Receives creates and participates in special event plans and conducts a threat risk assessment to determine the appropriate level of risk related to events on campus and develops and deploys an appropriate mitigation strategy to counter the risk ensuring all steps and actions are thoroughly programs strategies and procedures necessary to do so and ensures a regular review and oversight of such. Assists with all other event planning as directed by the immediate supervisor. Decides and coordinates the internal and/ or external security needs in relation to special events on campus while ensuring to respect established policies procedures and any applicable Collective Bargaining and proactively provides status updates and reports to immediate supervisor and management.

• Crime Prevention: Initiates develops and implements programs and strategies for Crime and Loss Prevention. Acts as an advisor on all matters pertaining to crime prevention with internal and external clients. Identifies appraises and recommends risk factors in the University requiring additional prevention measures. Analyses data from the review of incident reports to identify problematic or risk areas on campus and provides guidance to the uniformed teams based on the review of incident reports to proactively target campus problem areas. Assists with the development implementation supervision and maintenance of crime and theft prevention programs personal and departmental safety outreach programs and initiatives. Undertakes research and best practices on crime prevention and personal safety programs. Liaises with on-campus departments student groups external groups agencies and community on crime prevention program and strategies (e.g. Residence Life UOSU Ottawa Police Services) with the goal of enhancing current partnerships and developing new connections. Provides leadership coaching and mentoring to employees on the for recruitment and oversight of Community Protection volunteers (students) organization and supervision of monthly theme-oriented community information tables as well as community engagement initiatives as directed.

• Administration: Daily reviews analyses and distributes as necessary all Protection Services reports to various University stakeholders. Provides coaching and guidance to the uniform Protection Services member on the drafting of incident reports. Tracks the quality of incident reports being generated by the Protection Services uniform teams and provide statistical data for Protection Services managers on members performance. Follows-up with stakeholders as required to ensure thorough case management and monitors compiles and prepares monthly statistics for managers other internal stakeholders other Universities Colleges and Institutions as and compiles weekly incident highlights. Completes security risk evaluations as necessary and recommends special equipment for crime prevention or investigative purposes. Monitors and tracks all investigations resulting in cost recovery for Protection Services and regularly coordinates with accounts receivable personnel for such. Manages all cost recovery for campus special events requiring additional security and coordinates the billing and cost recovery for such. Responsible for processing/handling exhibits including lost and found items seized by the uniform members during the course of their duties. Responsible for the disposition of all exhibits seized and documenting the process.

What you will bring :

• A Post-secondary degree or diploma relevant to the position or a demonstrated combination of education training and/or relevant work experience.

• A minimum of four years of experience in conducting criminal and non-criminal investigations security and dealing with emergencies.

• Valid Ontario Private Investigator license or ability to obtain

• Crime Prevention Through Environmental Design Certification

• Knowledge of Canadian Laws including the Criminal Code of Canada Provincial Statutes jurisprudence The Canadian Bill of Rights and the Private Investigator and Security Guards Acts (Bill 159).

• Drivers license valid in the province of Ontario.

• Open-sourced intelligence certification (would be an asset)

• Experience working in special events and V.I.P. visits.

• Proven ability to multitask and meet deadlines.

• Excellent interpersonal verbal and written communication skills.

• Demonstrates tact and diplomacy and is sensitive to the cultural diversity of the community when dealing with students faculty employees and visitors.

• Initiative and excellent analytical skills.

• Ability to work autonomously as well as in a team environment.

• Ability and flexibility to occasionally adjust work schedule to meet departmental and work obligations.

• Highly motivated and creative to meet the challenges within a complex University Environment.

• Experience using Windows Office Suite and various other computer systems.

• The candidate shall not have any convictions for which a pardon has not been granted and shall not have any record of offenses related to the job.

• Ability to remain impartial and see situations in an unbiased manner.

• Attention to detail when reviewing reports statements and documents.

• Bilingualism - French and English (spoken and written).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect teamwork and inclusion where collaboration innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply we welcome applications from qualified Indigenous persons racialized persons persons with disabilities women and LGBTQIA2S persons. The University is committed to creating and maintaining an accessible barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.