Lead Ambassador Red Barn

Lead Ambassador - $750 End of Season Bonus

Red Barn Winery Oliver B.C.

At Red Barn Winery part of the Iconic Wineries of British Columbia we are dedicated to crafting memorable guest experiences that reflect our passion for wine hospitality and connection. Our team delivers exceptional service in a welcoming environment where every interaction reflects the artistry and excellence behind our wines.

Position Overview

We are seeking a Lead Ambassador to join our team at Red Barn Winery. This role combines hospitality sales and leadership in support of our Guest Experience Manager. The Lead Ambassador will act as a team captain and liaison ensuring smooth daily operations motivating colleagues and stepping in as a leader when needed. The ideal candidate is confident proactive and service-driven with the ability to inspire both guests and team members alike.

Key Responsibilities

• Deliver exceptional guest experiences through warm hospitality storytelling and service at the tasting bar and tableside.
• Lead by example on the floor supporting and motivating the ambassador team.
• Act as a liaison to the GE Manager providing day-to-day guidance and stepping in to assist with leadership responsibilities when needed.
• Drive wine sales and wine club growth through effective guest engagement relationship-building and confident communication.
• Support Wine Club administration including outreach processing and assisting members with their needs.
• Utilize winery systems including C7 and TOCK to manage reservations guest flows and sales.
• Maintain high standards of service presentation and professionalism across all touchpoints.
• Proactively anticipate needs take initiative and require little direction to manage tasks effectively.
• Embody a service heart by creating memorable meaningful guest interactions that reflect the values of Red Barn Winery.

Qualifications & Experience

• Previous experience in hospitality tasting rooms or retail service (wine industry experience an asset).
• Familiarity with C7 and TOCK platforms is an asset.
• Proven ability to drive sales and Wine Club sign-ups through confident guest-centered interactions.
• Demonstrated leadership potential with experience in team captain lead or entry-level supervisory roles.
• Strong organizational and problem-solving skills; able to adapt and take charge in dynamic situations.
• Excellent communication skills and the ability to build positive relationships with guests members and team members.
• Self-motivated proactive and confident working independently while supporting team goals.
• Passion for wine hospitality and delivering exceptional guest experiences.

Why Join Us

Red Barn is committed to hiring engaging and growing qualified talented and motivated team members at every level of our organization. Theâtypical wage for this position is $25.00 per hour.

As part of our Total Rewards program we are also proud to offer:

• Company-matched RRSP contributions
• $750 End of Season Bonus
• Extended health and dental benefits and mental health plans with 24/7 access to care and support for you and your family
• Paid time off
• Monthly Employee Wine Allowance
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• An extensive offering of world leading learning and development programs to empower your career development in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.
• Discounts on tours restaurants and experiences at our collection of estate wineries
• Free tastings for you and your guests