Kurdish Arabic Speaking Settlement Worker Fixed Term until March 31, 2027

MOSAIC operates on traditional and unceded Coast Salish Territories the ancestral lands of the sḵwxwú7mesh selílwitulh xʷməθkʷəyəm qiqéyt scəwaθən məsteyəx kʷikʷəƛəm qicəy qʼʷa:nƛʼən SEMYOME Sólh Téméxw (Stó:lō) Stzuminus WSÁNEĆ and Matsqui nationswhere we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAICis one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the2019 List of Best Workplaces in Canada (100-999 employees) the2020 list of Best Workplaces Managed by Womenand2021 List of Best Workplaces in Canada(100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.

Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Kurdish/ Arabic Speaking Settlement Worker to join our BCSIS team! Not sure if youre 100% qualified We encourage you to apply anyway!

POSITION FUNCTION:

The Settlement Worker provides direct client service and program delivery support.

KEY DUTIES AND RESPONSIBILITIES:

Direct Services

• Conduct comprehensive one-on-one needs assessments to identify clients needs and develop guided support pathways and individualized settlement plans.
• Assist newcomers in navigating and accessing resources and information in areas such as housing employment workers rights healthcare mental health finances digital literacy education immigration and community services.
• Organize facilitate and lead life skills information sessions workshops and social activities that promote integration skill development and self-sufficiency.
• Develop individual work plans outlining clear action steps and timelines to support clients in achieving their goals.
• Provides one-on-one basic employment-related information support and referrals;
  • Providing basic information about the labour market job search tools and referrals to available programs
  • Assist clients in credential accreditation
• Stay informed of current resources emerging trends service gaps and evolving needs within the broader community with a focus on refugee claimants asylum seekers international students naturalized citizens and other immigration status groups in addition to programs and services at MOSAIC.
• Accurately enter client information and services/activity information into OCMS in a timely manner
• Meets a minimum number of unique clients per week and program-specific clients per month as assigned by the manager as part of the Funding Contract Agreement
• Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers
• Support the development of program materials and resources including flyers posters and PowerPoint presentations.
  

Community and Communication

• Participate in departmental and organizational meetings training events and partnership activities.
• Assists the Manager in the development of Settlement Services and partnerships with service providers
• Mobilize community resources and support client engagement in accessing services.
• Develop an outreach plan/strategy to proactively deliver services to newcomers and represent MOSAIC in the community to advocate for newcomers needs
• As requested by the manager represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation and round tables.
  

Data Reporting & Standards

• Maintain accurate OCMS records case notes and reporting documentation.
• Meet caseload output and outcome targets as per contractual agreements.
• Track and report newcomer integration outcomes and sponsorship milestones.
• Assists in the preparation of reports as needed for the organization and funder of all program activities and services

QUALIFICATIONS:

Knowledge: Working knowledge of Program/project development; community development; refugee sponsorship and settlement services; case management; life skills facilitation; trauma-informed services; documentation processes; confidentiality; and standard office equipment and software applications: MS Office suite and databases. Knowledge of OCMS is an asset.

Education/ Certifications: Bachelors Degree and/or Certificate or Diploma in Social Services Counselling or related field and/or suitable combination of professional experience in humanities social sciences social services settlement or sponsorship.

Skills/ Abilities:

• Ability to speak and write in Kurdish and/or Arabic due to demographics of clients served

• Advocacy
• Ability to maintain professional boundaries while being supportive
• Conflict resolution and mediation skills
• Crisis awareness and de-escalation skills
• Ability to response to high-stress situations
• Organized and able to set priorities and meet deadlines
• Able to work independently and with a team
• Attention to detail
  
• Tactful discrete diplomatic patient flexible
• Digital literacy (email databases online applications virtual service tools)
• Problem-solving and analytical skills
• Cultural awareness
• Ability to support clients with complex barriers
• Facilitation and presentation skills
• English verbal/written communication skills (technology assisted okay)
• Ability to work effectively with individuals experiencing stress trauma or crisis
• Customer service skills
  

Experience:

• Experience or intimate understanding of living as a person with disabilities.
• Ability to manage a high workload and multiple priorities while maintaining accuracy and quality of service.
• At least 1-2 years of experience in community development sponsorship settlement case management working with immigrants refugees or people from diverse cultural backgrounds; cross-cultural service delivery and or experience related to Private Sponsorship programs.

Other: Current satisfactory Criminal Record Check required by policy law and/or employment contract

HOURS:35 hours per week. The successful candidate will be working between 5575 Boundary Rd. Vancouver and 310 & 315 - 7155 Kingsway Burnabyand must be able to commute on a daily basis.

Fixed term contract until March 31 2027

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

COMPENSATION: $28.58 - $31.03 per hour

DEADLINE: July 20 2026

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
• Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceandCode of Conduct. As of September 18 2023 MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.

Required Experience:

Manager