Key Holder

Founded in 1906 as a manufacturer of writing instruments MONTBLANC today creates exclusive products including watches jewelry writing instruments and leather goods which reflect our high demands with respect to culture quality design tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities (or Mission)

Achieve preset sales objectives.

Develop network and clientele.

Capture client information; consistently adding information to further promote boutique relationships and sales

Possess strong product knowledge of the various collections

Provide outstanding customer service.

Develop a working knowledge of simple pen repair and after sales service techniques.

Maintain the aesthetic quality of the store.

Open/close boutique as required.

Handles communication with corporate office in absence of management

Responsible for ensuring loss prevention procedures are followed according to protocol

Handle transfers in absence of management

Qualifications

Performance standards

Technical requirements

Physical requirements/working conditions

Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.

Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.

Excellent interpersonal communication and computer skills are needed.

Strong attention to detail with the ability to handle multiple tasks simultaneously.

High school graduate or equivalent College degree preferred

Able to work open availability including nights weekends and holidays

Fluent in English and Spanish

Standing on the sales floor for 90% of the workday

Reaching to access product stored within cabinets or on shelves

Bending to access product stored within cabinets

Occasional need to use a ladder to reach product

Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer Canada

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health dental drug and vision programs. The company offers income protection solutions including life insurance disability benefits and the RRSP program with employer match. Understanding the importance of work-life balance our total rewards include paid time off a maternity leave top-up program and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off supporting initiatives that drive change.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected Salary Range: $24.00 - $26.00 hourly. Salary will be determined based on relevant skills and experience.