Junior IT Technician

About Us

BGC Engineering Inc. (BGC) is an international applied earth sciences professional services firm. We are proud of our talented team of over 800 employees spanning the fields of Engineering Geoscience Software Geomatics Data Science Accounting Administration Health & Safety and Human Resources. Alongside our clients and industry partners BGC works collaboratively as One Team dedicated to solving the worlds most critical applied earth science hasoffices locatedacross Canada the United States Chile the Dominican Republic and Australia.

Our flat management structure creates a culture of innovation excellence and transparency and a casual dynamic and inclusive work environment. BGC prides itself on offering training and mentoring opportunities to further our employees professional growth as well as social and wellness activities that contribute to the connection and wellbeing of our team.

We believe in One Team Excellence Curiosity Common Sense and Clarity.

The Role

We are looking for a motivated and eager Junior IT Technician to join our IT department. This role is ideal for someone who is early in their IT career and passionate about learning and growing in a fast-paced collaborative environment. The successful candidate will assist with day-to-day IT support tasks maintain systems and hardware help ensure network security and contribute to ongoing improvement projects.

Based in Ottawa this position will provide onsite and remote IT support to our growing Eastern Canada offices. As this role supports both English and French speaking employees bilingualism (English and French) is is a great opportunity for someone looking to build a strong foundation in IT while working with experienced professionals across a variety of technologies.

Responsibilities

• Set up configure and deploy workstations laptops and user environments for optimal performance.
• Troubleshoot and resolve basic hardware software and network issues.
• Support the helpdesk system by triaging and responding to service tickets in a timely and professional manner.
• Take the lead on Tier 1 triage of cybersecurity alerts performing initial analysis and escalation of potential threats in accordance with established procedures.
• Participate in routine IT operations including user account management updates and patching.
• Assist in the administration and maintenance of network infrastructure including firewalls switches and wireless networks.
• Occasionally assist with after-hours support as required.
• Travel to the Montreal office at least once per month with additional travel to other BGC office locations as needed.

Required Education Experience & Competencies

• 24 years of relevant IT experience in small to medium-sized environments.
• Fluency in both English and French (spoken and written) is required to support our bilingual Eastern Canada offices.
• Completion of a diploma certificate or relevant post-secondary education in IT or a related field.
• Basic experience in deploying and configuring Windows and macOS devices.
• Good troubleshooting and problem-solving skills with a willingness to learn and grow.
• Familiarity with IT service management systems (e.g. FreshService Jira) and ITIL practices.
• Understanding of network fundamentals including LAN WAN VPN and wireless networking.
• Exposure to server environments or cloud platforms (e.g. Microsoft Azure) is considered an asset.
• Experience in the cyber security field is considered an asset.
• Strong communication skills and a team-first attitude.
• Demonstrated initiative and ability to manage tasks with minimal supervision.
• Enthusiastic about traveling to other office locations.

Company Benefits

BGC offers our employees the following:

• Our One Team culture supporting health wellness safety and diversity
• Comprehensive benefits package:
  • Health Dental and Vision coverage
  • LTD Life AD&D and Business Travel Insurance
  • Employee Assistance Program
  • Paid Time Off: Vacation Sick Holidays
• Parental leave top ups
• Professional development and mentoring opportunities
• Flat management structure
• Flexible workplace with office and home arrangements
• Social and wellness activities
• Casual and professional work environment

Compensation

The estimated base salary range for this position is $65000 - $85000 CAD per annum however base pay will be commensurate with job-related knowledge skills and experience. BGCs compensation package also includes a discretionary bonus plan training allowance and comprehensive medical and dental plan.

Equity Diversity and Inclusion

BGC Engineering Inc. strives to create a workplace where equity diversity and inclusion are embedded throughout our workplace culture and practices. Join us in our commitment to honour individuality ensure fairness and create a welcoming environment for everyone. As an equal opportunity employer we encourage applications from all candidates including those experiencing inequity such as racialized individuals Indigenous People women people of diverse sexual orientations identities and expressions veterans individuals with disabilities people of all faiths nationalities marital status ages and family status. For assistance or accommodation with your application please contact us at .

Disclosures

(1) At BGC we use Artificial Intelligence to streamline parts of the recruitment process however all decisions about candidate selection and advancement continue to be made by our hiring team.

(2) This is a newly created position reflecting our continued growth and investment in expanding our capabilities.

(3) This posting will remain open until the position has been filled.

(4) Privacy Notice: By submitting an application you are consenting to BGC Engineering Inc. using and storing provided information about you for monitoring purposes relating to your application or future employment.

Required Experience:

Junior IC