Junior Customer Support Associate

FMP is a leading Financial Market Data as a Service (DaaS) provider delivering comprehensive financial data market information and analytics to businesses developers investors and financial institutions worldwide.

Our mission is to make institutional-grade financial market data accessible to everyone. Through our APIs and data solutions we empower clients to build powerful financial applications develop investment models and make informed data-driven decisions.

At FMP we combine technology data and innovation to simplify access to financial information. We are a fast-growing globally connected team that values curiosity accountability collaboration and continuous improvement.

We are looking for a Customer Service Support Specialist with FinTech experience who understands the financial services environment and enjoys helping clients solve problems navigate data-driven products and get the most value from our platform.

In this role you will serve as a key point of contact for our clients helping troubleshoot technical and data-related inquiries managing customer accounts and ensuring a positive customer experience. You will work closely with internal teams to identify recurring issues improve support processes and contribute to client retention and business growth.

• Customer Support: Respond to client inquiries promptly and professionally providing clear accurate and practical solutions to product platform API and financial data questions.
• Issue Resolution: Log investigate track and follow up on client issues coordinating with technical and data teams when additional support is required.
• Financial Data Support: Develop a strong understanding of FMPs financial market data products APIs and services to help clients understand and use our offerings effectively.
• Account Management: Monitor client needs maintain strong customer relationships and proactively address concerns to support satisfaction engagement and retention.
• Client Onboarding: Assist new customers with getting started on the platform understanding available data solutions and navigating documentation and support resources.
• Data Quality and Feedback: Identify recurring data questions usage challenges and product issues sharing actionable feedback with the appropriate internal teams.
• Cross-Functional Collaboration: Work with product engineering data sales and leadership teams to resolve client concerns and improve the overall customer experience.
• Process Improvement: Identify opportunities to streamline support workflows improve response times and enhance customer service practices.
• Customer Growth: Recognize opportunities to introduce clients to relevant products and features support account expansion and contribute to customer retention and revenue growth.
• Documentation and Reporting: Maintain accurate records of customer interactions issues resolutions and recurring trends to support reporting and continuous improvement.

• FinTech Experience: You have previous experience working in FinTech financial services financial technology market data or a related industry and understand the expectations of customers operating in this environment.
• Customer-Focused: You enjoy helping people take ownership of customer issues and are committed to delivering timely high-quality support.
• Technologically Curious: You are comfortable learning new platforms software tools APIs and data products. Familiarity with financial data APIs or technical documentation is an asset.
• Strong Communicator: You have excellent written and verbal English communication skills and can explain complex information clearly to customers with varying levels of technical knowledge.
• Analytical and Resourceful: You can investigate problems identify patterns ask the right questions and work toward practical solutions.
• Organized and Accountable: You manage multiple inquiries and priorities effectively maintain accurate records and follow through on commitments.
• Collaborative: You work well across teams communicate proactively and know when to escalate an issue.
• Adaptable: You thrive in a fast-paced evolving environment and are comfortable taking initiative without waiting for step-by-step direction.
• Growth-Oriented: You are interested in developing your career at the intersection of customer success financial technology and data services.

• Previous experience in customer support customer success account management or a similar client-facing role within FinTech or financial services.
• Demonstrated understanding of financial markets investment products financial data or related technology.
• Strong written communication problem-solving and customer relationship management skills.
• Proficiency with customer support platforms CRM systems or similar business tools.
• Ability to learn technical products and communicate solutions clearly.
• A bachelors degree in Business Finance Economics Information Technology or a related field is an asset; equivalent practical experience is also valued.
• Experience supporting API-based products SaaS platforms or technical customers is an advantage.
• Additional language skills are an asset particularly when supporting international customers.

• An agile fast-growing work environment where initiative and new ideas are encouraged.
• The opportunity to work with financial technology market data and innovative data solutions.
• A diverse international team with opportunities for professional development and career advancement.
• Competitive compensation and flexible work arrangements.
• A collaborative culture that values accountability continuous learning and practical problem-solving.
• The opportunity to make a meaningful contribution to the customer experience of a growing global FinTech business.

At FMP you will help customers navigate the financial data that powers investment research financial applications and business decisions around the world. You will work at the intersection of customer service financial markets and technology with opportunities to expand your knowledge take ownership of meaningful work and grow alongside a rapidly evolving company.

If you have FinTech experience enjoy solving customer problems and want to help make financial market data more accessible we would love to hear from you.