Job Opportunities Field Supervisor Existing Installations (Service Leader)

The Field Supervisor - Existing Installations (Service Leader) identifies opportunities through key customer contacts and industry information. The Service Leader locates sources for sale of company products and services analyzes and reviews specifications and construction drawings to prepare estimates prepares documentation for prospective current customers and ensures it is communicated appropriately. Service Leader creates operational added value through the management of all resources in a satellite branch to meet Service Leader business targets based on the policies and procedures established by the company.

Customer and Account Management

• Build and maintain favorable client relationships
• Ensure customer needs or enquires are met in a prompt professional manner through effective communications and follow customer complaints to satisfactory resolution Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Portfolio Growth and Retention

• Understand financial goals and expectations of company and meet and/or exceed assigned sales and customer objectives
• Plan develop and implement sales strategies to lead negotiations that are consistent with internal strategy while at the same time reflective of customer requirements and competitive offerings
• Assemble and present information for service and fixed priced repair offerings
• Identify and pursue potential customers to drive and support strategic growth objectives
• Analyze customer needs and secure desirable business through application of company products and services
• Work with owner and building management in obtaining maintenance agreement renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
• Source analyze communicate and apply competitive data for competitive advantage to company and provide recommendations for market target pricing

Process Management and Administration

• Develop sales proposals and prepare estimates for the sale of company products and services
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Prepare and maintain required customer information and files in accordance with established procedures
• Work in cooperation with Contract Control on sales contract agreements
• Accounts receivable management for assigned accounts
• Participate in company professional development programs to enhance working knowledge of elevator company products services and procedures

Safety and Supervision

• Implement customer and Company requirements for quality performance reliability and passenger safety for each location under their supervision
• Ensure exceptional quality standards training and performance of field personnel
• Manage hourly field employees through providing mentorship guidance and constructive feedback to promote employee development
• Make sound judgments as related to motivation training and work assignments for all employees within their assigned responsibility while at the same time adjusting manpower to minimum level and meeting and or exceeding customer requirements
• Coach hourly field employees Companys methods of quality productivity and safety
• Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
• Review of time tickets for accuracy and maintain vacation schedules
• Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity

Financial Management

• Manage/support all service work in area of responsibility within framework of financial budget

Process and Quality Management

• Manage ongoing program of project field audit to assurance conformance of performance standards of quality completeness and safety.
• Implement route management strategy in support of assuring uniform application of preventative maintenance procedure while controlling manpower to minimum level
• Provide technical support to Sales and Field employees
• Ensure ISO compliance

• Post Secondary preferably in Business or Engineering
• 3-5 years in elevator industry or related experience or a similar industry which includes the sales and servicing of capital equipment
• Proficient in MS Office
• Coaching and Mentoring: ability to motivate and guide team members
• Communication: Communicate clearly and articulately Customer Service: Demonstrate costumer focus through improving performance Leadership: Possess solid leadership skills
• People Management: Ability to select train supervise and evaluate staff
• Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
• Presentation: Ability to present materials clearly
• Problem Solving: Ability to fully understand the problem assess responsibility explore alternatives develop creative solutions and negotiate settlements
• Teamwork: Ability to interact with all levels and be an integral part of the operation
• Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

The salary range for this position is $95000 to $115000 CAD.

Actual compensation will be determined based on a variety of factors including relevant experience education skills and market conditions as well as internal equity considerations in alignment with our overall compensation practices.

In addition to base pay this role will be eligible for: Bonus Incentive Program

This range represents base salary only and does not include bonus incentive compensation or benefits. Eligible employees may participate in discretionary incentive programs based on individual and company performance. A comprehensive benefits package is offered to eligible employees.

We are committed to fair and transparent compensation practices. The salary range disclosed reflects our good-faith estimate of base pay at the time of posting.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this position.

We do not use artificial intelligence in our hiring or evaluation process. All hiring decisions are made by authorized human personnel.