IT Tech Specialist

Innovation starts from the heart. At Edwards Lifescienceswerededicated to developing ground-breaking technologies with a genuine impact on patients lives. At the core of this commitment is our investment incutting-edgeinformation technology. This supports our innovation and collaboration on a global scale enabling our diverse teams to optimize both efficiency and success. As part of ourITteam your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

We are looking for an IT Hardware Support Specialist to provide on-site support for computing devices to end users across the organization. Key tasks include configuring and managing workstations laptops and peripherals troubleshooting hardware/software issues and coordinating with vendors. The role also involves user training managing service requests and supporting mobile devices. You will also provide on-site IT related Hardware support to assist in the installation integration and maintenance of computing devices.

How you will make an impact:

Troubleshoot and repair hardware and software issues for desktops laptops and peripherals (Tier 2/3)
Configure and deploy workstations laptops and peripherals following defined imaging processes
Provide daily support (moves adds changes) for end-user devices and IT equipment (e.g. VOIP A/V)
Support lifecycle planning upgrades and IT projects involving technicians/technologists
Deliver user training on hardware software and systems (one-on-one or small group hands-on)
Install and set up end-user devices and related IT equipment
Develop and maintain imaging and deployment processes aligned with global standards
Coordinate with third-party vendors (orders warranties projects vendor management)
Support mobile and tablet solutions aligned with business and global IT requirements
Define and audit asset management tools and processes (physical and electronic)
Manage and prioritize service requests and incidents ensuring accurate ticket updates
Ensure cost visibility for service requests and compliance with approval processes
Manage IT assets including tracking identification and control
Provide help desk support as needed
Execute lifecycle upgrades and assigned IT projects

What you will need (Required):

Associates degree in Computer Science Information Technology or related field; or equivalent professional experience

24 years of experience in desktop support or technical help desk roles

Excellent verbal and written communication skills with a strong focus on customer service

Ability to work independently and manage multiple priorities

Office presence in Mississauga where our office is located

English proficiency is a must French is a plus

What else we look for (Preferred):

Proficiency in Active Directory for user and device management

Strong knowledge of Microsoft environments (Windows OS Office Outlook/Office 365)

Experience diagnosing and repairing IT hardware and software (end-user devices and peripherals)

Familiarity with Cisco IP Phones configuration and support

Ability to deploy and redeploy devices using standardized imaging processes

Experience with VPN and authentication tools (e.g. MobilePASS)

Proficiency with help desk ticketing systems and service request management

Solid cable management and workspace organization skills

Strong problem-solving and troubleshooting capabilities

Ability to quickly learn and adapt to new technologies

Excellent interpersonal skills and ability to build and maintain relationships with users and vendors

Effective organization and time management skills

Knowledge of IT asset handling and workplace safety standards