IT Systems Technician

What You Will Do

• Build image configure and fully test POS systems kiosks menu boards network equipment and other IT hardware.

• Prepare equipment for new restaurant openings remodels and technology upgrades.

• Support day-to-day IT provisioning activities across FMIs restaurant brands.

• Participate in POS builds and help manage build priorities and workload.

• Coordinate equipment timelines and site readiness for technology deployments.

• Complete build site readiness and installation verification checklists.

• Work closely with IT Logistics to stage ship and track equipment.

• Provide technical support and troubleshooting assistance during installations.

• Maintain accurate documentation inventory records asset tracking and ConnectWise updates.

• Collaborate with internal teams vendors and restaurant stakeholders to support successful technology deployments.

What You Bring to the Role

• Diploma or certificate in Information Technology Computer Systems Technology or a related field or equivalent hands-on experience.

• Experience building imaging configuring and testing IT hardware.

• Strong understanding of POS systems networking and general IT infrastructure.

• Excellent troubleshooting and problem-solving skills.

• Strong organizational skills with the ability to manage multiple priorities.

• Strong communication and documentation skills.

• Experience with QSR or retail POS systems (PAR Oracle Simphony) and payment hardware is considered an asset.

• Familiarity with Fortinet/FortiGate Stratacache menu boards kiosks or Envysion/CCTV is considered an asset.

• Experience using ConnectWise or similar ticketing/PSA platforms is considered an asset.

• Knowledge of FMI brands and restaurant technology environments is considered an asset.

• Valid drivers license and willingness to travel to restaurant locations as required.

At FMI we are aspiring to feed North America while offering an exceptional guest experience from inspired employees!

The Franchise Management Group of Companies (FMI) is one of the largest restaurant franchisees in North America. We currently own and operate more than 400 Pizza Hut KFC Taco Bell Burger King and Panera Bread locations across 20 different provinces and states. With presence in all 10 provinces and 11 states FMI is proud to employ over 6500 people. All operations are administered from our Support Center in Woodstock New Brunswick.

In the early 90s the company (later named FMI) was formed as a management company to administer a small number of local businesses. Over time that focus has evolved to growing and supporting a portfolio of successful businesses relevant within their respective trade areas across North America.

Why Work for FMI

• Youll surround yourself with a team whose members are committed to being the best at what they do.
• Enjoy a hybrid work-from-home model.
• Access to our comprehensive benefits package and RRSP contribution plan.
• Youll enjoy quarterly meals cooked by our Leadership Team as well as quarterly events for all staff!
• Career growth development and continuous learning opportunities within a positive and inclusive work culture.
• Opportunity to volunteer at events that give back to our community.
• Workperks discounts for various vendors across Canada and US and discounts at all our brands.
• Educational assistance plan and bursary program.

Diversity & Inclusivity

FMI is committed to building diverse teams where people of all identities and backgrounds are welcome included and respected. We work to help close the gender gap and to actively recruit people from other underrepresented groups. We strongly encourage women gender diverse people and minority candidates to apply for this role.