IT Support Specialist

Were a downtown-based tech company looking to grow our team!

Cloud Collective is a fast-growing Vancouver-based managed services provider that puts todays most pressing cloud infrastructure challenges at the heart of its brand. We turn the best cloud and server technologies into trusted solutions for small and medium-sized businesses. Were a small and tight-knit team serving over 100 clients in a wide variety of verticals such as legal manufacturing and non-profits. With our rapid growth trajectory we need someone to help us continue delivering on a high standard of site reliability while fostering strong customer relationships.

As an IT support specialist youll provide end-user and systems support to our managed IT clients and act as a trusted adviser to them. Your goal is to be fanatical about delivering white glove customer service while upholding our high technical standards. Your success will be measured by the clients return on their investment in us. Helping them protect their systems while simultaneously developing your personal technical skills to become a foremost expert in our field.

At Cloud Collective we ask a lot of our employees which is why we give so much in addition to your competitive salary well shower you with perks including:

• Dress: wear anything you like to the office and be as comfortable at work as you are in your living room. All that we ask is that for client meetings and on sites you dress to their standards and leave the bear paw slippers and bathrobe at the office.
• Location: On the days you are in the office get here quickly thanks to our highly accessible central location in Yaletown.

Not everyone can be a Support Specialist. Please apply if youlove problem-solving and helping clients resolve their issues and havethe following:

Experience: Customer Service Rockstar - thats what were looking for.

Education: BCIT education - you got it.

Skills: You must be an excellent communicator someone who can turn complex concepts into simple non-technical lingo. Let us know if which of the following you feel you are skilled in:

• Protocols (ACLs NAT DHCP DNS etc.)
• Windows Server (Active Directory Group Policies File Sharing Hyper-V)
• Cloud platforms (Azure AWS etc.)
• Basic proficiency in one programming or scripting language (PowerShell Python etc.)

Characteristics: were looking for someone that is a people person able to get along with clients and has the patience to walk non-technical users through technical concepts. You must also be a tinkerer unafraid of voiding the warranty to take something apart and build it again.

Responsibilities:

1. Supportingclients with technical issues and acting as a trusted adviser to their businesses.
2. Publishingeasy-to-skim informative and digestible documentation and knowledgebase articles for internal and client use.
3. Designingscalable automated and reliable systems to minimize help desk service requests.