IT Support Specialist

Position Title:IT Support SpecialistTerms of Employment: Full-time permanentLanguage of work: EnglishRole Location: Toronto ONBusiness Address: 557 Church Street Toronto ON M4Y 2E2Contact Information: Capital Inc (WCI) a private investment company based in Victoria BC is seeking an IT Support Specialist to support our operations in Toronto. The organization is a single-family office managing assets via internal direct and third-party/external managers across a variety of portfolios and asset classes including fixed income public equity private equity hedge funds infrastructure and real provides an attractive total rewards package that includes comprehensive extended health and dental benefits an RRSP matching program and a Workperks to the IT Director the IT Support Specialist is a key member of our customer service and support organization. The successful candidate will have solid technical knowledge but will differentiate themself based on customer orientation. They will join our team providing support across a wide range of technologies to our diverse group of & Duties:Providing Level 1 support for the helpdesk system processing work requests and providing customer employee equipment including adds moves and the effective installation/configuration operation and maintenance of systems hardware software and related assigned servers and network applications for the purpose of ensuring continuity of critical systems including servers domain virtualization platform messaging that system hardware operating systems software systems and related procedures adhere to organizational users on the proper use of hardware/ project teams with service tickets within company impeccable customer service to clients at all levels of the on call 24/7/365 support for any technology related back-up support to the Systems Administrator which requires supporting the personal and business IT needs of the primary : 22221Required Skills and Competencies:3-5 years of Information Technology or higher in Information Technology or a related field is working in a family office is in the hospitality industry particularly in a spa and restaurant environment is an Service orientation with a desire to provide distinctive user experience supporting the Microsoft suite of office applications Microsoft 365 Azure AD Mac iOS and will be given to candidates with experience working with the following line of business applications: Book 4 Time Silverware Certify Yardii DayForce Freshworks and SmartsheetExperience with project management methodology leveraging SmartsheetAbility to manage and maintain private and confidential information with a high degree of interpersonal and relationship management written and oral communication with MS Azure and Cisco Meraki is :Basic Life / AD&D InsuranceDependent Life InsuranceShort-Term DisabilityLong-Term DisabilityCritical IllnessExtended Health CareDental CareMedical Second OpinionEmployee & Family Assistant ProgramSalary: $80-$95000 annuallyWesterkirk Capital Inc. is an equal opportunity employer and encourages women Aboriginal people persons with disabilities and members of visible minorities to apply. Westerkirk Capital Inc. will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process please advise your Human Resources representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.