IT Support Analyst

Alamos Gold Inc.

Alamos is a Canadian-based intermediate gold producer with diversified production from three operations in North America. This includes the Island Gold District and Young-Davidson mine in northern Ontario Canada and the Mulatos District in Sonora State Mexico. Additionally the Company has a strong portfolio of growth projects including the IGD Expansion and the Lynn Lake project in Manitoba Canada. Alamos employs more than 2400 people and is committed to the highest standards of sustainable development. The Companys shares are traded on the TSX and NYSE under the symbol AGI.

IT Support Analyst

Reporting to the IT Service Delivery Manager the IT Support Analyst is responsible for delivering exceptional technical support to employees across the organization. This role serves as the primary point of contact for IT support while also supporting device management software deployment user onboarding and endpoint administration.

Primary Responsibilities:

• Provide first and second-level support via phone email Teams walk-ups and the IT service portal
• Troubleshoot and resolve hardware software mobile device Microsoft 365 and connectivity issues
• Configure deploy and support laptops mobile devices peripherals and collaboration tools
• Manage employee onboarding and offboarding activities including account creation device setup and technology orientation
• Support endpoint management through Microsoft Intune including device enrollment compliance and application deployments
• Deploy software and updates using automated deployment tools such as Intune and PDQ
• Maintain detailed IT asset inventory and equipment records
• Document incidents requests procedures and solutions within the ITSM platform
• Contribute to IT projects process improvements and technology rollouts
  
  

What You Bring!

• 4 years of experience in IT support service desk or desktop support roles
• Strong knowledge of Windows 11 and Microsoft 365
• Experience with employee onboarding device deployment and account provisioning
• Experience supporting mobile devices and endpoint management solutions
• Solid experience with Microsoft Intune ServiceNow and software deployment tools such as PDQ is required
• Excellent troubleshooting communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional documentation and record-keeping skills
• Proficient in demonstrating analytical and problem-solving skills
• Working knowledge of networks and network cabling preferred

Target Salary Range: CAD $70000 - $90000

The expected salary range for this role is intended to support transparency and informed decision making. Final compensation will be based on skills experience and internal equity.

Alamos Gold Inc. may use artificial intelligence to initially screen or assess applicants for this position with respect to mandatory job requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Alamos Gold Inc. (the Company) is committed to creating and maintaining an accessible environment for all third parties and will provide accommodation where required in accordance with the Accessibility for Ontarians with Disabilities Act 2005 (the Act). The Company is committed to excellence in serving all third parties including people with disabilities and will do so by preventing and removing barriers to accessibility and meeting the requirements under the Act in a timely fashion

This is an existing vacancy.

Required Experience:

IC