IT Support Administrator I
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Job Summary
At Affirm we exist for the moments that mattergiving people a clear predictable way to pay over time with no hidden fees no surprises and no tradeoffs on what matters most.
The IT team enables Affirmers to work securely and efficiently. We manage internal devices networks and systems ensuring employees can collaborate and perform at their best. Our team supports onboarding troubleshooting and scaling technology across locations. We focus on usability reliability and security to maintain a productive work environment. The IT team ensures that Affirmers have the tools and support they needwherever they work.
Were seeking a flexible IT Support Admin to help manage and support Affirms technology infrastructure. For our ideal candidate troubleshooting and problem-solving are beloved pastimes and they come with a healthy respect for compliance and documentation.
Plan deploy and configure new systems to keep up with changing needs
Remotely support and troubleshoot our end users problems
Requirement to be in office supporting 5 days a week
Monitor for security threats and malware staying ahead of the curve to protect our users
Educate on and enforce our IT compliance and policy obligations
Support the Network infrastructure locally in the Toronto office
Maintain enterprise systems and company IT assets such as servers and desktops
Handle jira support ticket requests that come in
Experience with macOS administration and support
Ability to improvise and find immediate solutions
Experience managing formal ticketing systems
Experience administering SaaS technologies
Flexibility to work with all types of technology
macOS Windows Check Scanners Network devices etc.
Experience with machine and account provisioning and deprovisioning
Experience managing Enterprise security:
Endpoint securitydisk encryption OS firewalls laptop/mobile lockdown
Email securitytools for signed/encrypted email communication
Mobile device management technologies
Pluses:
Experience administering Google for Business
Self motivated to learn and advance their career within IT
Experience with AV systems and photo/video editing
Ability to explain difficult technical concepts without being condescending
Apple Certified Associate or ACSP certification
Automation and scripting experience
Goes above and beyond the traditional IT role to assist the office and greater company to run at maximum efficiency
Confidence to maintain office IT infrastructure on their own as needed
Pay Grade - E
Equity Grade - 1
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors including location experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health wellness and tech spending and benefits (including 100% subsidized medical coverage dental and vision for you and your dependents). In addition the employees may be eligible for equity rewards offered by Affirm Holdings Inc. (parent company).
CAN base pay range per year: $63000 - $83000
Please note that visa sponsorship is not available for this position.
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care transparency and flexibility. Here are a few highlights:
- Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
- Spending stipends: Monthly stipends support your tech setup and the ability to choose health and wellness options that are right for you.
- Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
- Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
Were committed to providing an inclusive interview process including accommodations for candidates with disabilities. If you need support were happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records as required by law.
By clicking Submit Application you acknowledge that you have read AffirmsGlobal Candidate Privacy Notice and consent to the use of your personal information as described.
Required Experience:
Unclear Seniority
About Company
With Affirm, you can pay over time at your favorite brands. No late fees or compounding interest—just a more responsible way to say yes to the things you love.
