IT Specialist

Who We Are

ODell HVAC Group is a well-established HVAC equipment representative partnering with engineers building owners and contractorsthroughout Canada. Our success is fueled by our people-first culture where teamwork innovation and professional growth are at the core of everything we do.

Why Work for ODell HVAC Group

At ODell HVAC Group we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing We recognize and reward contributions to our success.

• Comprehensive Benefits Health Spending Account & RRSP Plan We invest in your well-being and future.

• Professional Development We support continuous learning and career growth for all roles.

• Company-Wide Holiday Shutdown Enjoy paid time off during the holiday season.

• Summer Fridays! Wrap up early on summer afternoons!

We are seeking an IT Specialist to join our team. Reporting to the VP Technology you will play a key role in supporting and maintaining the organizations technology infrastructure while providing reliable high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration troubleshooting and technology implementation to ensure secure efficient and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware software business applications and IT projects while identifying opportunities to improve processes enhance the user experience and maintain technology that supports the organizations operational goals.

What Youll Be Doing

• Provide Tier 1 and Tier 2 IT support across all office locations including Microsoft 365 end-user devices and core business systems.
• Install configure maintain and troubleshoot desktops laptops mobile devices printers and other IT equipment.
• Support employee onboarding offboarding and role changes by provisioning user accounts managing system access and preparing equipment.
• Administer user accounts permissions and security settings across business applications and network resources.
• Monitor maintain and troubleshoot hardware software network and system performance to ensure reliable operations.
• Support internal business systems through basic troubleshooting testing user assistance and system maintenance.
• Assist with infrastructure and technology projects including hardware deployments office expansions vendor coordination and system implementations.
• Create and maintain IT documentation knowledge base articles and user guides to support efficient operations and self-service.
• Identify opportunities to improve IT processes through standardization automation and emerging technologies where appropriate.
• Ensure IT systems equipment and processes comply with company security standards and best practices.
• Maintain accurate IT asset inventories software licensing records and equipment lifecycle documentation.
• Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
• Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
  

• Other responsibilities as assigned

What You Bring

• Post-secondary education in computer science or related program.
• Fluency in both French and English is considered an asset.
• A minimum of one to two (12) years of experience in an IT helpdesk or technical support role.
• Experience supporting Microsoft 365 and end-user technologies.
• Familiarity with business systems (e.g. CRM/ERP platforms) considered an asset.
• Hands-on experience with automation tools and/or AI solutions ( or similar platforms is not a requirement but nice to have).
• Ability to communicate and collaborate effectively with both technical and non-technical users.
• Experience working with ticketing systems or prioritizing services relating to system and network administration
• Excellent problem solving/troubleshooting skills and the ability to pivot and adapt quickly
• Strong attention to detail

Accessibility Commitment

At ODell HVAC Groupwereall about building a workplace where everyone can to fostering an inclusive accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job please contact us. We believe that accessibilityisntjust a requirement;itspart of creatinga great placeto work for any accommodation requests or questions reach out to Human Resources.

This job posting is for an existing vacancy.

Required Experience:

Manager