IT Program Director
Job Location:
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
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Job Summary
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Role: Program Director IT Services / Account Management
Location: Toronto ON
Duration: Full Time
Job Type: Full Time
Work Type: Onsite
Location: Toronto ON
Duration: Full Time
Job Type: Full Time
Work Type: Onsite
We are seeking an experienced Program Director to lead and grow strategic IT services accounts while ensuring exceptional service delivery and customer satisfaction. The ideal candidate will have a strong background in IT Service Delivery Program Management and Enterprise Account Management with experience managing large client portfolios driving revenue growth and leading cross-functional teams.
Key Responsibilities:
- Own and manage strategic client relationships and enterprise IT programs.
- Oversee service delivery across managed services service desk infrastructure and IT operations.
- Drive account growth through renewals service expansion and customer retention initiatives.
- Manage program financials including budgeting forecasting P&L and resource planning.
- Serve as the executive escalation point for senior client stakeholders.
- Lead large geographically distributed teams and ensure SLA/KPI compliance.
- Partner with internal teams to deliver operational excellence and continuous improvement.
Required Qualifications:
- 10 years of experience in IT Services Managed Services or Service Delivery.
- 5 years in Program Director Delivery Director Service Delivery Director or similar leadership roles.
- Strong account management and client-facing experience with enterprise customers.
- Experience managing large portfolios budgets and cross-functional teams.
- Knowledge of ITIL Service Management and operational governance.
- Proven success in customer satisfaction service improvement and business growth.
