IT Operations Principal Engineer

Company Overview:

InvestorCOM is a leading provider of compliance technology for the wealth management industry helping firms drive compliant growth through retirement and rollover solutions. Our platform enables financial institutions to navigate complex regulatory requirements while improving client outcomes operational efficiency and advisor productivity.

As a remote-first organization we are building a modern high-performing team focused on delivering secure scalable solutions that support the evolving needs of wealth and retirement markets.

Job Overview:
InvestorCOM is seeking an IT Operations Principal Engineer to provide technical leadership for the infrastructure operational platform and cloud services that power InvestorCOMs products and business operations.

This is a senior hands-on engineering role responsible for designing improving and evolving the operational systems that support InvestorCOMs products people and customers. Working closely with Engineering leadership youll help establish technical standards improve operational maturity strengthen our security posture and enable reliable scalable platform operations.

This role leads through technical expertise mentorship and influence rather than formal people management.

Success in this role means improving the reliability scalability and operational maturity of our cloud infrastructure while enabling engineering teams to move faster through better tooling automation and operational excellence. Youll serve as the organizations senior technical authority for IT operations and infrastructure engineering partnering closely with Engineering leadership to shape the long-term direction of our operational platform.

What youll do

IT Operations & Platform Reliability

• Design standardize and continuously improve operational processes that support reliable and secure platform operations
• Lead technical resolution of complex infrastructure and operational issues
• Monitor platform health availability and performance identifying opportunities to improve reliability
• Develop standards documentation and operational runbooks that improve consistency and resiliency

Cloud Infrastructure & Automation

• Design and evolve Azure-based infrastructure to improve scalability resiliency and operational efficiency.
• Champion infrastructure automation through Infrastructure-as-Code and modern operational practices.
• Define and continually improve observability across infrastructure through monitoring logging alerting and telemetry.
• Identify opportunities to simplify operations through automation and AI-assisted tooling

Security Operations & Compliance

• Partner with Engineering leadership to maintain InvestorCOMs SOC 2 Type 2 operational controls
• Improve operational security practices including identity management vulnerability management logging monitoring and secure operational standards
• Support business continuity and disaster recovery planning and testing
• Contribute technical expertise during audits client security reviews and compliance initiatives

Technical Leadership

• Establish operational engineering standards and best practices
• Mentor engineers by sharing operational expertise establishing standards and raising the bar for operational excellence
• Act as the technical escalation point for complex operational issues
• Drive continuous improvement across infrastructure tooling automation and operational practices
• Foster a culture of operational excellence by sharing knowledge establishing best practices and helping engineers solve complex operational challenges

Operational Improvement

• Evaluate and introduce technologies tooling and automation that improve scalability operational maturity and long-term efficiency while reducing technical risk
• Champion automation-first approaches to repetitive operational work
• Continuously improve documentation processes and operational maturity across the organization
• Evaluate technology solutions and make recommendations that balance scalability operational simplicity cost and long-term maintainability

What youll bring

• 8 years of experience in Infrastructure Engineering Cloud Operations Site Reliability Engineering or IT Operations with demonstrated experience leading complex technical initiatives
• Strong experience designing and administering Azure cloud environments including networking identity monitoring and security services.
• Experience with monitoring logging observability and operational tooling
• Strong understanding of Windows environments networking fundamentals identity management and security best practices
• Experience supporting compliance-focused environments such as SOC 2
• Strong troubleshooting and problem-solving skills
• Excellent documentation and communication skills

Nice to have

• Experience with Infrastructure-as-Code (Terraform Bicep ARM or similar)
• Experience with scripting or automation (PowerShell Bash Python etc.)
• Experience with CI/CD pipelines and DevOps practices
• Experience supporting SaaS platforms
• Familiarity with Agile or EOS operating environments
• Experience leveraging AI tools to improve operational efficiency

How youll work

• Operate with a high degree of ownership and autonomy in a remote-first environment
• Collaborate openly across Engineering Product and Operations to solve complex technical challenges
• Lead through technical excellence mentorship and influence rather than formal authority
• Continuously improve reliability scalability and operational maturity through practical hands-on engineering

Why Join InvestorCOM

• Shape the operational foundation of a growing SaaS platform serving leading wealth management firms across North America
• Serve as the technical authority for cloud infrastructure operational engineering and platform reliability
• Introduce modern engineering practices automation and cloud technologies that will influence the organization for years to come
• Join a collaborative remote-first organization that values ownership continuous improvement and engineering excellence
• Competitive compensation and comprehensive benefits

Compensation & Location

Location: Remote (Ontario)

Salary Range: $125k-$150k

Comprehensive benefits package.

Think you have what it takes but not sure you check every box Please apply to the role anyway. Wed love to talk and determine together whether you could be a great fit! At InvestorCOM the differences that make each of us who we are the perspectives that help define how we think and work and our individually unique experiences help us drive innovation both in and outside of the company. We build teams where everyone feels empowered to bring their whole and authentic selves to work. We strongly encourage all qualified candidates to apply regardless of race religion gender sexual orientation age origin or disability.

Required Experience:

Staff IC