IT Operations Analyst II Host Operations

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Host Operations Job Posting:

Department Overview

Service Assurance Operations Host/TDI Operations is a 7/24/365 Service Availability (Multi-Site Coverage) department responsible for providing frontline support and monitoring of the Banks critical batch environment. The primary focus of the team is surveillance of the banking environment as well as reacting to any/all anomalies that are presented through a variety of monitoring tools: System Automation IBM personal communications ServiceNow Omegamon Automated Workflow Control-M SharePoint TotalView and xMatters. Host Operations monitors and supports the Information Management System (IMS) Customer Information Control System (CICS) as well as the physical Direct Access Storage Devices (DASDs) and Automated Tape Libraries (ATLs).

The successful candidate will work in an area focused on supporting one of the following:

• z/OS Infrastructure monitoring.
• z/OS Batch processing
• Distributed environment and network monitoring (TD Insurance Operations)
• AS/400 Batch processing

We are looking for self-motivated and focused individuals who enjoy a fast paced environment requiring attention to detail.

Incident Management

• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders
• Ensure timely notification and escalation of possible or occurring issues/problems options and recommendations for prompt resolution
• Resolution of customer / client requests

Change Management

• Provide effective change management discipline ensuring stability to the production environment
• May perform testing according to test plans monitor and report on results and work with others on problem resolution
• Support the installation configuration upgrade of business applications/systems in coordination with appropriate stakeholders

The department is 24/7/365 operating 12hr shifts on rotating basis (including holidays) rotating shift hours are 7am to 7pm and 7pm to 7am.

This position will be located at:

SOC Datacentre (740 Progress Ave Scarborough Ontario Canada M1H 2X3)

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):