IT Manager
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Job Summary
Our mission is to provide real-time on-orbit connectivity for critical missions enabling a new era of data-driven intelligence and innovation. With 33 satellites launched to date Kepler operates the first commercial optical data relay constellation enabling real-time continuous space communications while supporting advanced on-orbit compute and hosted payload capabilities.
Kepler is seeking an experienced hands-on IT Manager to lead its IT Operations team spanning network administration systems administration DevOps and IT support. Youll be accountable for the reliable secure and scalable operation of the technology environment that Keplers engineers operators and mission systems depend on every day.
This is aplayer-coach role.Youllsetpriorities and develop the team andyoullalso be in the work with themtroubleshooting escalations designing infrastructure running incident response and executing need to learn quickly: Keplers environment spans on-premises infrastructure and public cloud changes often and no candidate arrives knowing every tool in it. What matters is that you can pick up an unfamiliar system fast enough to make sound decisions evaluate trade-offs and credibly support the specialists who own it.
Expected Time Breakdown:
35% - Team leadership and operational management
30% - Hands-on technical work and escalations
20% - Technical strategy and roadmap development
15% - Recruiting onboarding and administration
Lead mentor and grow a cross-functional IT team that may include Network Administrators Systems Administrators DevOps Specialists and IT Specialists fostering a culture of accountability documentation and continuous learning that exemplifies Keplers Values
Provide ongoing coaching technical guidance and career development through regular 1:1s and structured performance reviews
Work alongside the team as a technical contributor leading through hands-on involvement rather than delegation alone while growing the teams independence rather than becoming a bottleneck
Serve as senior technical escalation point for complex incidents across networks servers cloud platforms identity systems DevOps tooling and business-critical applications
Own IT operations end to end: service delivery prioritization support quality incident response root-cause analysis and after-hours escalation coverage
Own the reliability scalability and lifecycle management of Keplers infrastructure including network operations Linux and Windows systems identity and access management virtualization AWS monitoring backups and disaster recovery
Drive DevOps practices and automation including CI/CD infrastructure as code configuration management containerization and controls around production access deployments and secrets
Lead IT security practices and technical controls including privileged access endpoint protection network security vulnerability remediation patching and system hardening; partner with Security and Legal on customer contractual and compliance requirements
Develop andmaintainthe IT operations roadmap balancing immediate operational needs against longer-term investment in reliability security and operational maturity
Contribute to annual planning budgeting vendor management and technology lifecycle planning and guide make/buy decisions
Ensureaccuratetechnical documentation and provide regular reporting to senior leadership on service performance infrastructure health security posture operational risks and resource needs
Support hiring plans lead interviews onboard new team members and act as primary liaison between IT Operations and Engineering Security People and Culture Finance and Facilities
Bachelors degree in Information Technology Computer Science Engineering or related field or equivalent practical experience
7 years of progressive IT experience with 3 years of which were leading or managing multidisciplinary technical teams
Demonstrated success in a player-coach role combining people management with meaningful hands-on technical responsibility
Track recordof picking up unfamiliar technologies quickly and self-directing your own learning with specific examples of systems you learned on the job well enough to lead work on
Strong practical experience with network administration Linux and Windows systems identity and access management virtualization and infrastructure operations
Ability to independently troubleshoot complex issues across infrastructure networking cloud services identity platforms and operational tooling
Experience with cloud platforms preferably AWS
Working knowledge of modern DevOps practices including CI/CD infrastructure as code configuration management containers and scripting
Familiarity with network security technologies endpoint managementmonitoringplatforms backup systems and disaster recovery practices
Proven ability to manage incidents projects operational risk and shifting priorities and to drive execution through ambiguity
Track recordof building healthy team culture and driving performance through clear expectations and feedback
Strong communicationskills and the ability to explain technical concepts risks and trade-offs to senior leaders and non-technical stakeholders
Relevant certifications such as CCNA CISSP AWS Linux Professional Institute or ITIL
Experience supporting hybrid environments spanning on-premises infrastructure and public cloud
Experience with Docker Kubernetes Terraform or Ansible
Scripting and automation experience with Bash Python or PowerShell
Familiarity with security and compliance frameworks such as NIST ISO 27001 or SOC 2
Experience leading disaster recovery infrastructure modernization cloud migration or security-improvement programs
Experience developing IT roadmaps operational metrics budgets and technical business cases
Experience working in fast-paced startup or aerospace environments
Required Experience:
Manager
About Company
Min: $144,894 CAD - Max: $169,894 CAD annually Actual total compensation will be determined at the Company’s discretion and is based on a variety of job-related factors, which may include, but are not limited to, relevant knowledge, skills, experience, performance, and education an ... View more
