IT Desktop Engineer Co-OpIntern

Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!

Lumentum Canada was awarded the 2022 National Capital Regions Top Employers for the 6th consecutive year and the 2022 Career Directory Canadas Best Employers for Recent Graduates for the 5th consecutive year.

Position Title: IT Desktop Engineer Co-Op/Intern

Employment Type: Student Co-op existing vacancy

Location: Ottawa ON Onsite

At Lumentum were building the tech behind the worlds fastest networks and most advanced systems. Our optical and photonic solutions power everything from AI and cloud computing to data centers telecom and advanced manufacturing.

Were a global team of innovators working where light meets technology solving big challenges that keep the world connected and moving forward. If shaping the future of connectivity excites you youll fit right in.

The Opportunity

• 12-16 months: January 2027 April 2028
• Pay Range: $24-35/hr

• Coordinate diagnose and troubleshoot incoming employee calls
• Provide support services to employees with technical problems and information technology issues involving desktop laptop or network services from local personnel or from employees using network remote access
• Ensure key IT systems hardware services and processes are available
• Proactively evaluate and monitor performance of key systems and processes to ensure continued business operations
• Physical installation and maintenance of server and storage hardware
• Coordinate and communicate with leadership on proposed or implemented resolutions and changes
• Meet organizational SLA metrics
• Work with the global team as well as local stakeholders in the implementation and testing of new technologies and/or initiatives
• Collaborate with other IT and business teams on projects.
• Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
• Develop document and implement standard operating procedures and customer service guidelines relating to IT support
• Manage incidents and service requests in the ticketing system in accordance with service targets and support procedures.
• Help users make effective use of supported technology and self-service resources.
• Provide case status updates to management and end-users

Education:

• Candidates must be currently enrolled in a recognized Canadian post-secondary institution
• Open to Bachelors Masters and PhD students in Computer Systems Technician or related fields.

Experience:

Technical Skills:

• Advanced Windows Desktop expertise is a must
• Some experience in support Windows Server (2008R2 2012R2) environments is a must
• Some experience in supporting server environments and infrastructure is required
• Some experience in supporting Linux (RedHat/CentOS) environments is preferred
• Some background in understanding and supporting hypervisor technologies is a must (VMware)
• Experience supporting Microsoft 365 and Active Directory and/or Microsoft Entra ID
• Understanding of DNS DHCP TCP/IP Wi-Fi VPN and basic network troubleshooting.
• Knowledge of infrastructure (SMTP FTP SFTP ssh DNS DHCP) services is preferred
• Experience in automation of manual tasks is preferred
• Backup and restore technologies and practices is preferred
• Cloud technology (Amazon Google Azure) is a plus
• Familiarity with macOS support and mobile device management.
• Web server experience (Apache IIS) is a plus
• Working knowledge of Virtualization (VMware) is a plus
• Enterprise Networking knowledge is a plus.

Key Competencies:

• Strong language command of English
• Excellent oral/written abilities
• Mentally flexible agile and adaptable to rapid changes
• Outstanding customer service and positive attitude
• Analytical troubleshooting and problem-solving skills
• Independent thinker with a strong desire to learn new technologies processes and take on new challenges
• Clear written documentation and effective cross-team collaboration.
• Driven to solving issues at the root level.

• Free parking
• Free gym
• Cafeteria with subsidized meals and free coffee/tea
• Prayer room
• Games room

Candidates must be eligible to complete a background check as part of the hiring process

At Lumentum were more than just a workplacewere a launchpad for creativity and innovation. Were committed to celebrating your unique talents and helping you grow. Our guiding principlesInnovate Engage Deliver Excel and Winarent just words; theyre the heart of what we do.

Lets Build a Brighter Future Together!

Were committed to building an inclusive workplace where everyone feels valued and empowered. We welcome applicants from all backgrounds and provide accommodations for individuals with disabilities throughout the hiring process. Your uniqueness makes us stronger sparks creativity and drives our success.

Please contact us at to request accommodation.

Join usyour future starts here!