I.T. Associate and Network Administrator

Location / Work Arrangement

• Hybrid role with an expectation of 3 days per week onsite at our office and up to 2 days remote based on operational needs.
• This position supports approximately 30 sites across Ontario and requires regular travel for installs troubleshooting maintenance and refresh activities. Travel frequency varies by projects and incidents.

Position Summary

Were seeking a Network Administrator to support and maintain our multi-site network environment using Cisco (switching/routing) and Ubiquiti UniFi (wireless switching and gateways) within a Microsoft 365-centric environment. Along with onsite support across Ontario locations you will be responsible for day-to-day network operations troubleshooting routine configuration changes maintaining accurate network documentation across the organization. Youll work closely with the service desk and senior IT staff to ensure stable secure connectivity for business operations and Microsoft 365 services (Teams Exchange Online SharePoint/OneDrive).

Key Responsibilities

1) Network Operations & Troubleshooting (LAN/WAN/WiFi)

• Diagnose and resolve network incidents including VLAN/port issues DHCP/DNS problems wireless connectivity intermittent performance and site connectivity issues.
• Apply a structured troubleshooting approach (Layer 1 Layer 3) and document findings clearly.
• Provide strong escalation notes when needed: symptoms scope steps taken outputs/logs and recommended next actions.

2) Cisco Administration (Switching/Routing)

• Administer and support Cisco switching/routing under established standards:
  • Configure and adjust access and trunk ports VLAN assignments and standard port templates.
  • Validate interface status link negotiation errors/counters and basic routing behavior.
  • Support configuration backups change verification and basic standards/compliance checks.
• Participate in planned changes and maintenance windows as required.

3) UniFi Administration (Wireless Switches Gateways)

• Support UniFi Network operations across sites including:
  • AP adoption and wireless troubleshooting (roaming interference coverage issues)
  • UniFi switches: port profiles VLAN tagging uplinks and device health
  • UniFi gateways (where applicable): site connectivity checks WAN status validation and controlled configuration changes per standards
• Maintain consistency across sites using standardized configurations (SSIDs VLANs device naming conventions templates).

4) Microsoft 365 Connectivity & Service Triage

This role supports Microsoft 365 primarily where it intersects with network performance and access:

• Triage issues affecting Teams meeting/call quality (latency/jitter/loss WiFi quality local network constraints).
• Support user connectivity to Exchange Online SharePoint/OneDrive and M365 services by isolating network vs identity vs endpoint factors.
• Assist with basic Entra ID sign-in troubleshooting symptoms (MFA/SSO prompts conditional access indicators) and escalate appropriately.

5) MultiSite Support & Travel (Ontario)

• Travel to Ontario sites for:
  • Network device installs/replacements (switches APs gateways rack/IDF work as applicable)
  • Onsite troubleshooting (ISP handoff/demarc cabling/patching validation AP placement issues)
  • Site standardization activities (consistent VLAN/SSID design documentation updates cleanup)
• Coordinate site access and vendor/provider interactions as needed.

6) Documentation & Process

• Maintain accurate documentation including IP addressing VLAN tables switch port maps SSID/security settings and network diagrams.
• Update knowledge base articles and runbooks after incidents and changes.
• Follow ticketing workflows and change management practices.

7) Security & Reliability

• Apply security best practices (segmentation WiFi security standards least privilege).
• Assist with firmware updates configuration backups and remediation tasks assigned from audits or vulnerability findings.
• Support consistent and secure network operations across all sites.

Required Skills & Qualifications

• 35 years of experience in network administration or infrastructure support in a multi-site environment.
• Strong fundamentals: TCP/IP subnetting VLANs switching and routing basics DHCP/DNS troubleshooting and WiFi fundamentals (SSID WPA2/WPA3 interference/coverage concepts).
• Hands-on familiarity with:
  • Cisco IOS (core show commands interface/VLAN configuration standards-based changes)
  • UniFi Network (controller operations and troubleshooting)
• Strong documentation practices and ability to follow change control.
• Excellent communication skills and a customer-service mindset.

Preferred Qualifications

• Experience supporting multi-site networking with consistent standards/templates.
• Exposure to site connectivity troubleshooting (provider circuits demarc validation onsite isolation).
• Certifications (or in progress):
  • CCNA or equivalent experience
  • CompTIA Network (helpful)

Additional Requirements

• Ability to travel to sites across Ontario as required.
• Valid drivers license and reliable transportation (as applicable to your policy).
• Ability to lift/move equipment (e.g. up to 2540 lbs) as needed for installs.

What Success Looks Like (First 6090 Days)

• Resolves the majority of network incidents independently (DHCP/DNS VLAN/port issues UniFi wireless/switching basics).
• Executes routine changes safely with clear documentation (Cisco ports/VLANs UniFi profiles/SSIDs/uplinks).
• Produces high-quality escalations with evidence (logs/outputs clear scope and timeline).
• Can triage M365-related issues effectively into network vs identity vs endpoint.

Location: Richmond Hill ON

Vacancy Status: This is a new position we are looking to fill.

AI Screen Disclosure: We do not use AI to screen or assess applicants

Canadian Experience: Canadian work experience is not required.