IT Application Support Administrator Term for Approximately 2-Years

The Opportunity

The IT Application Support Administrator is responsible for the support maintenance and testing of end-user applications as well as management of user access through the Request of Access (RFA) process. This role will work closely with business team members to troubleshoot incidents re-create scenarios and test solutions and on-going software upgrades. The IT App Support Admin is also responsible for the generation and support of daily weekly and/or monthly reports for business units. Furthermore they are responsible for ensuring that process and procedure documentation is updated regularly.

This is a term role for approximately 2-years.

Reporting Structure

Reports to: Manager IT Application Support

Essential Responsibilities

• Provide one-on-one end user support and problem resolution via telephone email instant messaging and in person for business applications
• Develop effective relationships with representatives of the organizations Business Units to ensure software solutions effectively meet business needs and strategic initiatives.
• Liaise with 2nd and 3rd level IT support staff to escalate and resolve issues more efficiently
• Work effectively with third-party vendors of software and services to coordinate and implementation tasks
• Assist with processing RFAs and/or role changes daily hire/rehire/terminations for users by indicated requirement date
• User access administration in various software products
• Perform regression testing for application updates and feature releases
• Perform daily monitoring tasks
• Generate reports
• Maintain application user guides and access administration documentation as needed

Secondary Responsibilities

• Participate in an after-hours on-call rotation as required
• Conduct training sessions and/or create training materials for end users
• Demonstrate commitment to the NSLCs Values
• Demonstrate commitment to the NSLCs social responsibility mandate.
• Demonstrate commitment to workplace health and safety.
• Perform other related duties as assigned; occasional travel as required

Qualifications

As a qualified candidate you will have:

• 1 3 years of experience working in an IT application support role
• Diploma in Computer Technology or related equivalent

As the ideal candidate you will also have:

• Experience providing second-level support for systems troubleshooting and problem resolution.

An equivalent combination of education and experience may be considered

If you are interested in being considered for this opportunity please apply online no later than 11:59pm on Aug 19 2026.

Our people are the heart of what we do why we do it and are the key to our ongoing success. Since 1930 we have come together for the good of this beautiful province we call home. The NSLC manages the safe and responsible sale of beverage alcohol and cannabis in Nova Scotia. We contribute to the good of our province with responsible sales the impact we have on the communities we serve and by the financial contribution we make that helps create a stronger Nova Scotia. We are WCB Safety Certified and committed to improving the well-being of our customers employees and communities across the province. For more information about the NSLC please visit our website.

A diverse team equals success. When our team members bring their true selves to work we celebrate. We know that diversity of thought identity culture and background makes for an innovative and successful team. If you require accommodations for an interview or need support in applying please contact us at emailprotected

Internal Candidates please log into SuccessFactors and apply via the internal careers site.