Intermediate Technology Specialist, Digital Workplace

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive a dynamic team to maintain and enhance shared technology solutions and this role youll collaborate across functions to develop test and refine innovative solutions that optimize the organizations service experience and support business priorities for internal and external one of the regions top employers and be part of something that truly makes a Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Plan schedule and execute hardware and firmware patching activities for enterprise endpoints including BIOS driver and device firmware endpoint devices meet security patch compliance and vulnerability remediation requirements aligning with enterprise security and lifecycle endpoint management tools (e.g. Intune SCCM or equivalent) to deploy monitor and report on patch compliance success rates and remediation patch deployments proactively identify risks and troubleshoot and remediate failed or degraded hardware patching accurate documentation baselines and standards for hardware patching endpoint configuration and lifecycle with infrastructure and security teams to coordinate patching activities and ensure alignment with enterprise change and compliance with internal and external teams to improve service quality by identifying trends performing root cause analysis and implementing sustainable solutions that enhance system stability and user hands-on configuration maintenance and troubleshooting of endpoint technologies including hardware components operating systems and enterprise lifecycle activities such as device provisioning upgrades replacements and decommissioning in accordance with asset management to the maintenance and continuous improvement of operational processes procedures and quality management capacity utilization and performance of supported technologies and take proactive action to maintain operational availability and technical guidance and knowledge sharing to peers and end users to support effective and consistent use of enterprise youll bring:3 years of experience in IT preferably in endpoint management desktop engineering or digital workplace -secondary education or equivalent experience in computer science computer systems engineering or related discipline. Relevant certifications are an working knowledge of hardware lifecycle management including firmware/BIOS patching driver management and endpoint compliance experience managing Windows endpoint environments and Microsoft 365 -on experience with endpoint management platforms (e.g. Intune SCCM) including patch deployment and device supporting enterprise hardware software and cloud-based (SaaS/PaaS) of release update and change management practices within enterprise IT communication and interpersonal skills with the ability to collaborate effectively across technical and business to manage competing priorities in a dynamic environment with a high degree of autonomy and analytical thinking with the ability to diagnose issues identify root causes and implement effective judgment and decision-making aligned with enterprise policies standards and regulatory in it for you:Career Growth:Regular learning sessions and development opportunitiesTotal Rewards:Allowance provided in place of vacation pay and benefitsFlexibility:Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and education. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Senior Technology Manager Digital WorkplaceDepartment: IT InfrastructureTerm: Temporary Full-Time Eighteen (18) Month Contract