Infusion Coordinator On-Site Mississauga

WHO WE ARE

GreenShieldis a proudly Canadian national non-profit health care and insuranceorganization driven by our mission of Better Health for believe health care is aright not a privilege and we are committed to improving health outcomesadvancing health equity and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider (payvider) model we offerinsurance administer benefits and pay claims as a payer while offeringhealth care services such as mental health pharmacy telemedicine and chronicdisease management as a provider. As a non-profit social enterprise without shareholders we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. Whats driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 across mental health essential medicinesand chronic disease management through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $43721.00 - 68706.00

Responsibilities include:

• Oversee daily functions of all GreenShield infusion centers in the GreenShield Infusion Clinics Network across London GTA and Ottawa
• In coordination with the Nursing Supervisor/Nursing Manager infusion patients nurses Patient Support Programs (PSPs) the pharmacy team and the physician (if necessary) meet established timelines for scheduling and confirming infusion appointments
• Schedule all infusion appointments and manage the infusion clinic calendars to optimize chair utilization and nursing resources on an ongoing basis
• Be the first point of contact for all nursing and appointment scheduling inquiries in coordination with the Nursing Supervisor
• Review and reconcile post-infusion reports for completeness accuracy and potential discrepancies and ccommunicate with Patient Support Programs regarding infusion attendance treatment status schedule changes and required follow-up.
• Process billing and support funding/coverage processes related to iron infusion services as required
• Assist with documentation required for reimbursement programs where applicable
• Facilitate the collection and transfer of therapeutic drug monitoring (TDM) requisitions laboratory requisitions and related clinical documentation between PSPs and the nursing team
• Respond to telephone and email inquiries from patients clinicians and patient support programs
• Participate in quality improvement initiatives to enhance patient access and clinic efficiency
• Support implementation of new clinic policies and procedures
• Other responsibilities as assigned

WHO WERE LOOKING FOR

• Post secondary Education
• 1-2 years in Canadian Specialty Pharmacy and PSP experience
• Knowledge of specialty therapies as it relates to biologic medication and treatment pathways
• Experience in healthcare scheduling administration infusion clinics specialty pharmacy or a related healthcare setting preferred.
• Experience managing high-volume phone communications and appointment scheduling.
• Proven ability to work effectively as part of an interdisciplinary team
• Excellent organizational problem-solving decision making conflict resolution and critical thinking abilities
• Excellent interpersonal listening and communication skills (written and verbal) ability to direct conversations and target specific issues
• Tech savvy with fundamental knowledge of Microsoft Office scheduling software prescription management software and other tools
• Self-regulation of time management and the ability to multi-task and adhere to deadlines
• Ability to prioritize and manage multiple responsibilities simultaneously
• Deadline-driven and highly detail-oriented
• Professional and compassionate when interacting with patients clinicians and internal staff

Nice to Have:

• Post-Secondary education in a health-related field
• Familiarity with conditions commonly treated in infusion clinics including rheumatoid arthritis Crohns disease ulcerative colitis psoriasis multiple sclerosis osteoporosis and iron deficiency anemia.
• Able to serve as a liaison between departments and stakeholders
• Whileprior infusion clinic experience is an asset candidates with strong healthcarescheduling administrative customer service or medical office experience whodemonstrate excellent organizational and communication skills are encouraged toapply.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC