Information Technology (IT) Support Specialist

Reporting to: IT Services & Infrastructure SupervisorLocation: Calgary OfficesSchedule: 40 hours/weekStarting Salary: $60000 per annumClosing date: November 6 2026The big picture:Have your career take off with us! AirSprint is growing and were looking for a passionate IT professional with solid technical ability and strong analytical troubleshooting and problem-solving skills to join our team. As a Technology Support Specialist you will play deliver hands on support across the organization. While performing this role you will demonstrate the AirSprint values in everything you do. As a member of the IT Services & Infrastructure team you work collaboratively with other members of the IT department to ensure tickets are resolved according to service level this role you will:Develop expertise in AirSprints operations and its software responsive and high-quality support to technology users prioritizing requests by urgency and delivering accurate helpdesk support for hardware software and office equipment at all locations including remote and on-site assistance for users of Windows and Mac remote access network issues including WAN LAN routers firewalls and security with guidance from the Technology Support upgrade configure troubleshoot and maintain computer systems and and support all Microsoft 365 applications such as; Azure Entra Intune third party applications and VOIP systems. Review system logs backups and email quarantines for all support activities in the ticket tracking technology asset inventory procuring hardware or licenses as workstations assist with PC hardware and software in computer deployment and migration efforts; process the provisioning and deprovisioning of new or departing and update process technology and basic security hygiene training to team members and employees as highly confidential information and situations with integrity and low-voltage cable termination and equipment installation such as data lines switches keystones and access for on-call rotation after to a flexible schedule outside the regular office hours including evenings weekends early mornings and short distances between our Calgary locations or to nearby be successful in this role you will have:A two-year diploma in Information or Computer Systems or a degree in related field with relevant written and verbal communication skills in English and the ability to explain complex topics or resolve technical issues to people with varying degrees of technical understanding as well as experience providing support to executive for your co-workers and understand the role is to solve problems not to close one year of experience in a Help Desk System Admin or Desktop Support role which must include administration of Microsoft Entra ID Intune and a mix of on-premises and cloud experience supporting enterprise grade Xerox proficiency in administering Microsoft 365 Intune Entra and AI competency while still using your own experience and knowledge to come up with solutionsThe ability to work safely in close quarters or at heights such as on ladders lifts rooftops or in experience with low-voltage cable termination and equipment and fluency troubleshooting audio and visual equipment in active Alberta Class 5 GDL or equivalent driver license with a suitable ability to obtain and maintain a Transport Canada Security Clearance and Restricted Area Identity Card (RAIC) for the duration of points if you have:Experience or training in one or more of the following areas:Jira FreshService or ServiceNow Ticket SystemsSSO ImplementationsSalesforce AdministrationExperience with information technology in the aviation industryYoull fit right in if you:Are a humble team player and are ready to pitch in wherever youre on getting things right down to the last passionate about providing exceptional customer in a fast paced and agile good at handling change and can adjust to new committed to growth by seeking and providing constructive good analytical thinking and organizational think youll like working for us because:We care about your health and well-being and offer an employee assistance program extended health care benefits dental and vision benefits and paid time value your contribution to our success and provide a competitive salary and an RRSP matching program. We have a great team and we work hard together toward common goals and with a passion for offer family and friends flight respect honour and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean were focused on equity diversity inclusion anti-racism and value Safety which is why we require applicants to complete a background check us: A passion for aviation and providing exceptional service formed the foundation of AirSprints introduction of Fractional Jet Ownership to Canada in 2000. Today each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians personal and professional lives. We do this with values of Safety Service People Integrity Humility and mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards exceptional turn-key service and increased flexibility all at a fraction of the cost and personalized for their individual learn more about working with AirSprint visit us watchour values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process including disability accommodation please get in touch with Human Resources