Information Services Support Technician II

Duties & Responsibilities

Strategy & Planning:

• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring PC and Network performance.
• Document instances of hardware failure repair installation and removal.
• Assist in developing long-term strategies and capacity planning for meeting future network and computer hardware needs.
• Support development and implementation of new computer projects and new hardware installations.
• Alert management to emerging trends in incidents (IS Support Technician II)

Acquisition & Deployment:

• Assist in software releases software roll-outs and communication to the end users.
• Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
• Write technical specifications for purchase of PCs networking hardware and related products.
• Recommend schedule and perform PC hardware and peripheral equipment improvements upgrades and repairs.

Operational Management:

• Provide support to assist IS Support Technician I when required.
• Escalate problems to IS Technician III when required.
• Apply diagnostic utilities to aid in troubleshooting.
• Perform hands-on fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications.
• Perform preventative maintenance including checking and cleaning of hardware.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow ups with IS Support Technicians l as required.
• Performs such other related duties as may be assigned.

Education and Experience

Education:

• Grade 12 plus a Post Secondary diploma in Computer Science/Information Technology.

Experience:

• Two years of related experience.

Hands on experience with the following:

• Office automation products (Microsoft Suite - Word Excel Access Outlook).
• Experience with Microsoft Windows desktop and server operating systems.
• Data Communication Protocols.
• Familiarity with the fundamental principles of ITIL.
• Client connection to applications such as GIS and SCADA as asset.
• Autocad and ESRI products experience an asset.
  

Other Requirements:

• CompTIA Network and/or A Plus one of the following:
• Microsoft Certified IT Professional (MCITP).
• Cisco Certified Network Associate (CCNA).
• Equivalent certifications may be considered.

Reliable transportation is also essential.

Knowledge Skills and Abilities

• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organizations goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to work in a team-oriented collaborative environment.
• Strong customer-service orientation.

Halifax Water owns and operates the water distribution wastewater collection and treatment and stormwater drainage systems that service the Halifax region. We are committed to continuous improvement with a focus on data-driven decision making and a commitment to long-term sustainability.

At Halifax Water you can look forward to an engaging satisfying career that offers a competitive salary excellent benefits and professional development. Were committed to providing world-class water wastewater and stormwater services as leading environmental stewards. By joining Halifax Water you can help make a difference.

Halifax Waters goal is to be a diverse workforce that is representative of the community we serve at all job levels. Halifax Water believes a diverse workforce positively contributes to its success and the success of our community. We encourage applications from qualified African Nova Scotians LGBTQ community racially visible persons women in non-traditional positions persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.

Halifax Water invests in its employees by providing competitive salaries incentive programs opportunities for advancement and an excellent benefits package including:

• Medical dental and vision insurance
• Retirement plans
• Paid holidays vacation and sick leave
• Long-term disability
• Life insurance
• Employee assistance programs
• Employee wellness program
• Professional development opportunities