In-Room Dining Manager

Why work for Fairmont Pacific Rim

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canadas most beautiful cities Vancouver proudly recognized as a Great Place to Work and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive salary starting from $76500.00 per annum
• The opportunity to be part of Fairmont Pacific Rims iconic Food & Beverage operation home to award-winning outlets including The Lobby Lounge & Raw Bar Botanist Restaurant In-Room Dining Cabana Bar and Banquets
• Hands-on leadership role within a dynamic high-volume Food & Beverage operation
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program offering 50% off at participating dining destinations in Vancouver Victoria and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package including health paramedical dental vision life and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability charity and community engagement initiatives
• Access to world-class training leadership programs and career development opportunities across a global hospitality network
• Be part of a dynamic diverse team in a stunning luxury environment where no two days are the same
• Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
• The chance to create meaningful experiences for both guests and colleagues making a lasting impact on culture and performance
• Distinctly West Coast the hotel delivers unique guest experiences through creativity artistry and elevated hospitality while remaining at the forefront of art music and fashion programming in the city

What you will be doing:

• Lead mentor and develop the In-Room Dining team fostering a culture of excellence and engagement
• Oversee all aspects of the In-Room Dining operation ensuring service standards are consistently met
• Ensure timely and accurate delivery of food and beverage orders to guest rooms
• Monitor quality presentation and consistency of all menu offerings
• Collaborate with the Culinary team to enhance menus and create innovative guest experiences
• Handle guest feedback and resolve concerns promptly and professionally
• Manage scheduling labor costs and departmental productivity
• Maintain compliance with health safety and sanitation standards
• Identify opportunities to improve service increase revenue and enhance operational efficiency

• Train and coach team members on luxury service standards and product knowledge
• Other duties assigned

Qualifications :

Your experience and skills include:

• Previous leadership experience in Food & Beverage preferably in a luxury hotel environment
• Strong understanding of In-Room Dining operations and service standards
• Proven ability to lead motivate and develop a high-performing team
• Exceptional guest service and communication skills
• Strong organizational and problem-solving abilities
• Ability to work in a fast-paced dynamic environment
• Flexible schedule including evenings weekends and holidays
• Serving It Right certification required

Additional Information :

Your team and working environment:

You will lead a dynamic In-Room Dining team delivering personalized service directly to our guests rooms. This role requires strong collaboration with Culinary Stewarding and Front Office teams to ensure a seamless and elevated guest experience.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time