Implementations Manager

MedMe is moving upmarket with some of the largest pharmacy organizations in North America. Were hiring a Implementation Manager to lead these enterprise rollouts and establish how we deliver them as we scale..

Youll manage complex implementations that change how clinical services are delivered across hundreds or thousands of pharmacy locations. The scope extends beyond technical deployment to clinical workflows training change management and adoption. Youll lead the overall program bringing together the customers operations clinical marketing training and IT teams with MedMes specialists to plan and coordinate the work.

As our Implementation Manager youll own delivery from post-sale planning through go-live and adoption including phased expansion from pilots to broader networks. Strong implementation is central to our enterprise growth: it helps customers realize value builds confidence in expansion and sets the foundation for long-term partnerships.

As MedMes first dedicated implementation hire youll have significant ownership of both customer delivery and the function itself. Youll establish the playbook tools and processes that support larger more complex rollouts with room to shape how the implementation practice develops.

At MedMe we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule document and manage clinical services at scale. With over 4500 pharmacies using our software weve facilitated more than 25 million patient services transforming pharmacies into community health hubs across North America.

• Lead enterprise implementations from post-sale planning through go-live adoption and handoff to Account Management including phased expansion from pilots to broader networks.

• Translate the scope and commitments established during pre-sales into an implementation plan agreed with the customer and MedMe teams with clear deliverables timelines responsibilities dependencies and success criteria.

• Work with customer leads across operations clinical marketing training and IT to establish rollout requirements and ensure each teams commitments are reflected in the plan.

• Coordinate clinical workflow readiness training and change management with the teams responsible for delivery ensuring pharmacy teams are prepared to use MedMe in day-to-day care.

• Align MedMes Product Engineering Clinical Solutions Support and Account Management teams around implementation priorities and customer commitments.

• Serve as the primary point of contact for the customers project team leading project meetings status reporting risk and issue management and escalations.

• Manage scope and change throughout delivery assessing new requests against agreed commitments and coordinating any changes to timelines resources or fees with the appropriate customer and MedMe stakeholders.

• Track readiness and adoption across locations coordinate action to address gaps and establish clear ownership for ongoing support and account management.

• Build MedMes implementation playbook and delivery toolkit and work with leadership to define service tiers based on customer size and complexity including when implementation and expansion support are included or offered as paid engagements.

• Track delivery performance and use lessons from customer rollouts to improve scoping strengthen delivery and inform Sales Solutions Engineering and Product.

• 5 years in implementation professional services or delivery management in B2B SaaS with meaningful time on enterprise customers

• Experience with consulting-style delivery: statements of work milestone-based plans change requests and formal handoffs

• A track record of leading complex multi-stakeholder implementations where you owned the outcome not just the timeline

• Confident with senior customer stakeholders. You can negotiate scope push back when needed and hold a line

• Able to direct cross-functional teams you dont manage including Product Engineering and clinical teams

• Technical enough to hold your own in conversations about configuration integrations and data with engineers and customer IT teams

• A builder. Youve created or significantly rebuilt an implementation or onboarding practice before

• A clear structured communicator in writing and in the room

• 30 days: Youve met your partners across Solutions Engineering Clinical Solutions Product Engineering Support and Account Management reviewed every active implementation and have a clear view of where each one stands whats at risk and where the current process breaks down.

• 60 days: Youre the primary point of contact on active customer implementations running the governance cadence and status reporting. Youve drafted the first version of the implementation playbook and the core delivery toolkit (project plan RACI kickoff and transition materials).

• 90 days: Youve taken at least one implementation through a clean go-live and transition meeting with clear post-launch ownership. The playbook including the tiering model and the included versus paid implementation threshold is agreed with leadership and youre reporting on time to go-live milestone delivery and scope variance.

• Long-term: Implementations run on a repeatable documented model that doesnt depend on any one person. Scoping is more accurate one-off customization is trending down phased expansions are running as paid engagements and customers consistently rate the handoff highly.

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidates journey is consistent and the selection process is unbiased the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. This role will follow the below Interview Process:

1. Initial screening conversation with our People and Culture team

2. Intro interview with the hiring manager

3. Technical interview with the team

4. Additional cross-functional interview as required (depending on the role)

5. References and offer

At MedMe we use AI to help us organize and manage applications so our team can spend their time where it matters most. Every CV is personally reviewed by a human being; AI helps us stay organized not make decisions. We believe AI should make great people more effective not replace the thinking and judgment that great hiring requires.

• Comprehensive Health Benefits: Full coverage for dental vision physical and mental health plus a health spending account to cover additional wellness needs

• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)

• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

• Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays

• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

This is a hybrid position based at our office located at the intersection of Adelaide and Spadina in Toronto with in-person work required 2-3 days per week aligned to operational needs. Occasional travel is expected for customer meetings partner discussions and industry events. Remote candidates may be considered on an exceptional basis based on experience.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. Were looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive barrier-free recruitment process and work environment. Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please share in your application.

Learn More About MedMe

If youd like more context on MedMe our growth and the team youd be joining here are a few highlights:

• TIME Worlds Top HealthTech Companies (2026): MedMe was named to TIMEs list of the Worlds Top HealthTech Companies developed with Statista which recognizes 500 health tech companies globally. Link

• Globe and Mail Canadas Top Growing Companies (2025 & 2026): MedMe has been recognized on The Globe and Mails list of Canadas Top Growing Companies two years running based on audited three-year revenue growth. 2026 2025

• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. Read more

• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort a selective community of Canadas top scaling companies. Link

The salary range for this role is CAD $105000.00 - $145000.00 annually. Compensation is determined based on experience skills and alignment to the roles scope. Were happy to discuss the full details of our compensation package with candidates who progress through our interview process.