Human Capital Operational Excellence Manager (Contract)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Manager

Job Description & Summary

The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on xLoS process execution and continuous improvement. The manager will collaborate closely with all HC Business Partners (HBCPs) to transform improve standardize and document processes. They will work closely with all areas of the HC team to support a variety of planned and bespoke processes with defined SLAs and KPIs.

The Opportunity

As a Human Capital Operational Excellence Manager unlock your potential and embrace the chance to drive meaningful outcomes thatll elevate your career. Your role will include but isnt limited to:

• Lead the HC Operational Excellence team in executing xLoS processes and continuous improvement initiatives.

• Closely monitor service delivery standards and capacity of the team

• Collaborate with HCBPs to transform improve and document HC processes through standardization simplification automation and GenAI

• Support various HC teams in managing planned and bespoke processes with defined SLAs and KPIs

• Ensure alignment of HC processes xLoS where possible and provide recommendations for best practices

• Monitor and report on process performance ensuring compliance with established standards

• Provide guidance and support to HC teams on process-related issues and challenges

• Foster a culture of continuous improvement within the HC team
  

What Youll Bring
Your skills knowledge and experiences are what set you apart. Heres what we look for:

• Strong understanding of HC processes and best practices

• Excellent project management and organizational skills

• Ability to analyze and improve processes

• Strong leadership and communication skills

• Ability to work effectively with cross-functional teams

• Knowledge of HC-related regulations and compliance requirements

• Agile mindset and solutions-focused approach

• Strong technical capabilities and willingness to upskill with current automation tools

• Additional experience with process documentation and mapping best practices or tools such as Alteryx Power Automate Power BI and Copilot Studio would be an asset in supporting process improvement automation and reporting.

• PwC Canada is committed to cultivating an inclusive hybrid work environment. Exact expectations for your team can be discussed with your interviewer

• This is a 12-month full-time secondment opportunity

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $90 530 - $134 800. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach ranges may vary for positions in other locations. At PwC Canada base salary is determined by your skills experience qualifications and work addition to base salary eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why youll love PwC

Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations Métis and Inuit Peoples. We recognize the systemic racism colonialism and oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening AI Fluency AI-Human Collaboration Analytical Thinking Coaching and Feedback Communication Confidential Information Handling Conflict Resolution Coordinating Staff Creativity Data Quality Digital Tooling Documentation Administration Embracing Change Emotional Regulation Empathy Employee Data Management Employee Engagement Strategies Employee Life Cycle Employee Relations Employee Terminations HR Software Human Resources (HR) Metrics 19 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

October 8 2026

Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels ( Experience:

Manager