HR Technology Operations Analyst III

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

HR Technology Operations Analyst III

Customer:

• Act as a key resource and subject matter expert for supported HR technology applications processes and operational activities by providing specialized application process and systems support.
• Manage assigned operational activities (i.e. EIB processing) and application processes ensuring coordination of changes timely execution and adherence to established service levels.
• Identify document investigate and resolve operational exceptions system issues and process defects that extend beyond first-level support; escalate complex issues as appropriate.
• Develop maintain and execute reporting and analysis to support operational effectiveness service delivery compliance activities and management decision making.
• Manage relationships with internal stakeholders business partners technology teams and external vendors to support operational excellence and issue resolution.
• Analyze operational trends recurring incidents and process exceptions to identify systemic root causes recommend corrective actions and drive continuous improvement opportunities.
• Contribute to the identification development implementation and continuous improvement of operational workflows system processes controls and technology-enabled efficiencies.
• Support or lead small-scale initiatives workstreams testing activities and operational improvement projects in accordance with established project delivery and change management methodologies.
• Act as a point of escalation for operational and application-related issues coordinating resolution activities and communicating status updates to stakeholders.
• Deliver effective day-to-day operational and application support ensuring service requests and incidents are resolved accurately efficiently and in alignment with stakeholder expectation.

Shareholder:

• Prioritize and manage own workload to meet established service levels operational quality compliance and productivity requirements.
• Support end-to-end operational activities including EIB processing monitoring issue resolution and operational controls ensuring accuracy timeliness and adherence to established procedures.
• Monitor application system and operational lifecycles ensuring functionality controls and processes support business objectives and technology architecture decisions.
• Develop maintain and execute operational reporting metrics and analysis to monitor service delivery and operational performance identify trends and improvement opportunities and support decision making compliance activities capacity planning and operational governance.
• Act as a subject matter expert in supported HR technology solutions including Workday and associated business processes providing guidance assistance and direction to business and technology partners.
• Assess and analyze operational application data and process issues; perform root cause analysis and recommend corrective actions to prevent recurrence and improve service delivery.
• Conduct operational and business process reviews and contribute to the design documentation implementation and continuous improvement of operational controls automation opportunities workflows processes and procedures to improve efficiency quality and risk management.
• Support and participate in testing activities including test planning test execution defect management validation and post-implementation verification for system changes releases enhancements and operational initiatives.
• Ensure effective change management practices are followed through appropriate planning communication documentation testing implementation and stakeholder engagement.
• Identify assess manage and escalate operational compliance system data integrity and control-related risks as appropriate.
• Execute operational controls and governance activities to support data quality process integrity audit readiness regulatory requirements and policy compliance.
• Ensure adherence to enterprise governance frameworks security standards audit requirements disaster recovery (DRP) business recovery (BRP) and other applicable compliance obligations.
• Contribute to cross-functional initiatives and continuous improvement activities that enhance service delivery strengthen business partnerships and increase organizational effectiveness.
• Continuously enhance knowledge and expertise in Workday HR technology applications reporting tools operational processes controls testing methodologies and industry best practices.

Employee/ Team

• Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training coaching and/or guidance as appropriate.
• Participate in personal performance management and development activities including cross training within own team

• Contribute to a fair positive and equitable environment that supports a diverse workforce

• Act as a brand champion for your business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Provides day-to-day operational and application support for HR technology solutions including Workday EIB processing reporting activities controls testing and operational support processes.
• Demonstrates comprehensive knowledge and understanding of the supported operating environment business processes procedures controls data flows and transaction lifecycles within assigned applications and operational areas.
• Identifies key operational reporting application data and process issues and supports timely resolution to minimize business impact.
• Leads problem resolution for escalated operational and application issues; performs root cause analysis and escalates matters requiring additional interpretation expertise or technical support as appropriate.
• Provides thorough analysis specialized reporting operational support and process expertise to support business objectives service delivery and decision-making.
• Participates in resolving application system data and process-related issues including investigation testing validation and implementation activities.
• Supports the execution and monitoring of operational controls governance activities compliance requirements and audit-related processes to ensure data quality and process integrity.
• Supports the installation configuration enhancement testing and deployment of business applications and operational solutions in coordination with technology and business stakeholders.
• Participates and contributes to change management release activities testing capacity planning security and operational readiness activities.
• Performs problem determination and analysis of low to moderately complex operational reporting system or process issues and recommends solutions and improvements.
• Contributes to the identification and implementation of operational improvements workflow enhancements automation opportunities and efficiency initiatives.
• Requires a general understanding of the broader HR Technology HR Operations Compensation Payroll and business processes supported by the team.
• Work involves moderate complexity across operational support reporting controls testing process analysis and continuous improvement activities generally requiring independent judgment within established guidelines.
• May lead small-scale initiatives project workstreams testing activities control reviews or operational improvement efforts for assigned applications or processes.
• Generally reports to a Team Manager Manager or Senior Manager.

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 2-3 years relevant experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):