HR Coordinator III – Workplace Accommodations & Ergonomics

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Join a dynamic team focused on enhancing colleague well-being. As part of the Retirement Benefits & Well-being (RBW) team within Total Rewards you will support programs that help colleagues stay physically mentally financially and socially well.

Role Overview

In this role you will provide day-to-day support for workplace accommodations and ergonomic needs. You will handle more complex requests give guidance to colleagues and managers and help improve how the program works. You will also work with internal partners and external vendors to make sure requests are handled accurately on time and in a consistent way.

Key Responsibilities

1. Colleague and Manager Support

• Respond to questions about workplace accommodation and how to request support

• Review and manage requests from a shared inbox or case system

• Provide clear practical guidance to colleagues and managers

• Escalate complex or sensitive issues when needed

2. Case Management and Coordination

• Review new requests and decide on the next steps based on established guidelines

• Handle more complex or non-standard cases from start to finish

• Work with partners (e.g. HR Legal vendors) to resolve cases

• Keep records accurate complete and confidential

3. Ergonomic Support

• Review requests for ergonomic support (e.g. workstation setup)

• Direct colleagues to self-serve tools where appropriate

• Coordinate assessments or equipment for more complex needs

• Support solutions such as workspace changes or assistive tools

4. Process and Program Support

• Follow policies processes and service standards

• Identify issues or gaps and suggest improvements

• Help update procedures and support new ways of working

• Provide guidance and share knowledge with team members when needed

What You Bring

• Post-secondary education in HR business or a related field or equivalent work experience

• Education or experience in occupational health ergonomics or disability management is an asset

• Experience supporting HR programs or handling colleague requests

• Ability to manage a high volume of work and competing priorities

• Strong attention to detail and ability to keep information accurate

• Clear and professional communication skills with a supportive approach

• Ability to handle sensitive information with care and discretion

• Experience working with multiple partners to solve problems

• Comfort using tools like Microsoft Office and case management systems

What Success Looks Like in This Role

• You handle both routine and complex requests with accuracy and care

• You use good judgment to decide when to resolve guide or escalate

• You provide clear helpful advice to colleagues and managers

• You identify ways to improve processes and the colleague experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):