Hotel Manager (MFD)

Reporting to the General Manager of Fairmont Le Manoir Richelieu responsibilities 
and essential job functions include but are not limited to:

• Provide executive leadership and strategic planning for all hotel departments to support service culture optimize guest experience improve operational performance and deliver a balanced scorecard meeting stakeholder expectations;
• Consistently offer professional warm and engaging service embodying the establishments values and standards;
• Support the General Manager in the overall management and strategic direction of the hotel acting on their behalf in their absence;
• Oversee all hotel operations including food & beverage rooms division security engineering golf activities and wellness center and project management while ensuring operational efficiency and consistency;
• Monitor analyze and control costs while optimizing operational efficiency and compliance with operating controls;
• Develop and implement operational strategies for hotel restaurants to enhance service quality and guest satisfaction;
• Actively lead initiatives related to obtaining and maintaining Michelin Key and Green Key distinctions;
• Lead and engage teams by fostering a solution-oriented collaborative motivating and engaging work environment to deliver industry-leading service;
• Guide and support all departments in achieving their financial and operational objectives through a positive culture clear expectations and effective policies and procedures;
• Participate in the preparation presentation and execution of the annual operating budget marketing and sales plan and capital budget ensuring timelines and forecast accuracy;
• Ensure continuous updating and implementation of the hotels emergency preparedness plan;
• Approve contracts purchase orders and expense authorizations (AFE) in collaboration with the Regional Director of Finance;
• Actively participate in recruitment for leadership positions within operational departments;
• Follow departmental policies procedures and service standards;
• Work closely with teams to exceed performance objectives including: 
  • Guest Engagement: VOG / RPS
  • Employee Engagement: EES
• Perform any other related tasks according to operational needs. 

Qualifications :

• Previous experience in a senior leadership role within a similar hotel group is required;
• Strong expertise in hotel operations and deep understanding of operational financial and human challenges;
• University or college degree in a related field preferred;
• Proven ability to thrive in a fast-paced environment while maintaining high standards of professionalism and quality;
• Natural alignment with luxury hospitality standards and strong attention to detail;
• Ability to work effectively within multidisciplinary teams;
• Strong customer focus with the ability to remain calm courteous and guestoriented at all times

Additional Information :

Our Diversity & Inclusion Commitment:
We are an inclusive company committed to attracting recruiting and promoting 
diverse talent.
Join us today for a rewarding career at Fairmont Le Manoir Richelieu where every day 
brings new opportunities and your well-being is a top priority.

Remote Work :

No

Employment Type :

Full-time