Hospitality Service Professional
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Job Summary
Launch your hospitality career with our Young Professionals Program! This two-year full-time opportunity is designed for emerging hospitality professionals eager to build their expertise in one of Canadas leading hospitality learning environments. Working in Highwood Kitchen & Bar youll gain hands-on experience while collaborating with industry leaders faculty students and partners.
Reporting to the Restaurant Operations Outlet Supervisor (or Academic Chair) youll deliver exceptional guest experiences support special events and contribute to a dynamic live-learning environment. Beyond restaurant service youll model industry-leading hospitality standards help support student learning through coaching and demonstration and gain valuable exposure to restaurant operations events and hospitality leadership.
This role offers a unique blend of commercial restaurant experience and applied education providing an accelerated pathway for professional growth.
*Please note work schedules are developed several weeks in advance and may include a combination of five-day work weeks and compressed work schedules (e.g. four 10-hour shifts) depending on operational requirements. Evening and weekend work is required to support restaurant operations and events.
Restaurant Service & Operations
- Deliver exceptional food and beverage experiences that exceed guest expectations.
- Model professional hospitality standards and contribute to seamless daily operations.
- Support reservations guest communications seating strategies and service execution.
- Assist with POS transactions cash handling inventory activities and maintaining a polished dining environment.
Student Learning & Professional Role Modelling
- Demonstrate industry-leading service standards and professionalism for students.
- Support student learning through coaching encouragement and hands-on demonstrations.
- Foster student confidence in guest interactions within a live service environment.
- Collaborate with faculty and supervisors to create positive engaging learning experiences.
Events & Hospitality Support
- Support the setup service and execution of weddings corporate events and special functions.
- Deliver outstanding guest experiences across a variety of hospitality events.
- Assist with event logistics operations and venue coordination.
- Provide operational support across multiple hospitality venues as needed.
Student Ambassador & Professional Development
- Participate in student engagement activities orientations tours and hospitality showcases.
- Take part in leadership service excellence and Train-the-Trainer development opportunities.
- Continuously build hospitality coaching and leadership skills through feedback and learning.
- Contribute to continuous improvement initiatives while supporting a culture of hospitality and lifelong learning.
- Diploma in Hospitality Culinary Tourism or related post-secondary diploma is preferred
- Minimum of 1-2 years service experience in a hospitality environment
- Experience in fine dining or upscale hospitality would be considered an asset
- An equivalent combination of experience and education may be considered
- Must possess current Proserve Certification
- Foodsafe certification or equivalent would be considered an asset
- Valid First Aid Certification is preferred
- WSET Level 1 Award in Wines (or equivalent wine education) is preferred
- Exceptional hospitality and guest service skills
- Strong communication and interpersonal abilities
- Professionalism maturity and emotional intelligence
- A positive team-oriented approach
- Strong organizational and time-management skills
- The ability to thrive in a fast-paced environment
- Adaptability and willingness to support multiple hospitality operations
- A commitment to learning coaching and continuous improvement
- Proficiency with Microsoft Office and hospitality technology including POS systems
Required Experience:
Unclear Seniority
About Company
The Southern Alberta Institute of Technology (SAIT) offers hands-on degree, diploma, certificate, continuing education and corporate training programs to develop the skills and knowledge employers demand.
