HF Events Director

Be the Spark! Join our team where you will personally be a part of making our community a better place to live!

The HF Events Director is responsible for leading the coordination and delivery of event rental and member experience operations within the Health & Fitness Centre supporting facility utilization client satisfaction and revenue objectives. The role provides day-to-day leadership to staff fosters relationships with clients community partners and internal stakeholders and supports the effective planning and administration of event and rental services. Working collaboratively across departments the position helps ensure safe efficient and high-quality experiences while contributing to departmental goals and community engagement. Through a balance of operational leadership coordination and service excellence the role plays an important part in enhancing member experience and supporting the YMCAs mission.

In this role you will:

• Supervise and provide leadership to program staff including recruitment and selection training and development and performance management; support and coach Supervisors in staff scheduling development and performance management of part-time staff to ensure high-quality service delivery across all adult program areas.
• Collaborate with internal and external clients to ensure safe inclusive and well-organized experiences that promote community engagement and active living in alignment with YMCA values.
• Collaborate with facility and program teams to ensure alignment across all Health & Fitness programming and member experience initiatives.
• Represent the organization and its interests by participating in external meetings with associations such as the Yonge Business Association.
• Develop and implement client surveys to gather feedback on room rentals and use insights to enhance services.
• Manage the booking process from confirmation through deposit collection in accordance with established procedures and collaborate with colleagues to meet sales targets.
• Coordinate the scheduling of room rentals to ensure organized and efficient use of spaces.
• Research select and manage relationships with venues caterers decorators entertainment providers and other event service partners.
• Lead the development and updating of marketing materials promotional items and website content including virtual tours and pricing updates.
• Maintain accounts receivable processes including processing payments tracking deposits entering client data and preparing sales contracts.
• Oversee the purchasing and maintenance of audio-visual equipment and furniture for new and existing rental spaces.
• Lead the operation and monitoring of the Building Automation System (BAS).
• Ensure programs and services are delivered to a high standard and meet YMCA expectations; conduct regular observations evaluations and self-audits using YMCA tools.
• Provide direct leadership across a variety of program areas by modeling effective service delivery and building relationships with members.
• Support the staff team in the Service Leader role by promoting positive member experiences using the Y Way framework fostering relationships with participants and families and responding to feedback.
• Monitor program and rental budgets in collaboration with the General Manager track revenue and expenses prepare financial information and reports and support the achievement of departmental financial goals in alignment with the Y Way service framework.
• Prepare event spaces for use including setting up tables chairs and equipment and liaise with maintenance staff to ensure rooms meet client specifications.
• Perform other duties as assigned.

What you need to succeed:

• Commitment to the YMCAs Mission Vision and Values
• Focus on the health safety and wellbeing of all children youth and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable Relationship-Builder Improvement-Orientated Team Player & Leader Equity and Wellbeing Promoter

You bring:

• Post-secondary education in Event Management Hospitality Public Relations or a related field or equivalent experience.
• Minimum of three years of progressively responsible experience in a supervisory role with event coordination hospitality or corporate event planning demonstrating strong leadership skills to motivate coach and develop staff and volunteers while recognizing and appreciating contributions.
• Experience developing and leading event management software implementations and virtual event platforms.
• Proficiency in computer applications with excellent organizational and time management skills attention to detail and willingness to learn new programs.
• Ability to manage multiple projects simultaneously and meet strict deadlines.
• Strong interpersonal and communication skills with the ability to establish rapport with members staff and volunteers from diverse backgrounds.
• Excellent written communication skills for dealing with clients vendors and internal teams.
• Calm demeanor under pressure with the ability to troubleshoot last-minute issues.
• Ability to work flexible hours including days evenings weekends and holidays.
• Excellent understanding of diversity equity inclusion and belonging including the ability to identify and address barriers work effectively with diverse stakeholders and integrate equity into program design.

Why work for the YMCA

The YMCA of Greater Toronto is a charity that ignites the potential in people helping them grow lead and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services such as health and fitness licensed child care camps employment and immigrant services education and training and services for youth families and seniors. Learn more in our strategic planGreater Together which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity Equity Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer we invite applications from all qualified candidates including racialized people/people of colour Indigenous Peoples disabled people/people with disabilities and members of 2SLGBTQIA communities.

If we can make the recruitment process more accessible for you please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest however due to the volume of applications we receive we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.

Required Experience:

Director