Head of Patient Experience & Patient Support Programs Canada

Make your mark for patients

We are looking for a Head of Patient Experience & Support Programs who is strategic patientfocused and collaborative to join us in our Patient Experience team based in our Canada office in Oakville Ontario.

About the role

As a senior enterprise leader and member of the Canadian Leadership Team (CLT) you will be accountable for defining shaping and governing UCB Canadas end-to-end patient experience and patient support strategy as a core driver of country performance access leadership and organizational culture. You will lead and shape the endtoend patient experience and support program strategy across Canada. As a senior leader you will ensure patient services are integrated into business strategy enabling access improving outcomes and driving performance. You will translate patient insights into impactful decisions oversee financial performance and ensure high standards of quality compliance and patient safety across all programs. You will be shaping affiliate-level performance outcomes future-ready transformation sustainable access gross-to-net performance and long-term enterprise value

Who youll work with

You will work closely with cross-functional leaders across commercial access finance medical and compliance teams as well as external partners and service providers. You will operate as a key member of the Canadian Leadership Team collaborating both Regionally and Globally to influence strategy and deliver patient-centered solutions.

What youll do

• Enterprise Leadership & Strategy
• Define and lead national patient experience and support program strategy
• Ownership of the Patient Experience & PSP Strategy
• Act as the voice of the patient in strategic decision-making
• Enterprise Value Creation Through Patient Support Programs (PSP)
• Integrate support programs into brand and access strategies
• Financial Accountability & Governance for the for the Canadian PSP budget
• Lead cross-functional collaboration across internal and external partners
• Compliance Risk & Quality Oversight for PSP
• Own program budgets forecasting and investment prioritization
• Utilizing data and digital transformation to drive insights and business performance
• Lead Canadians National PSP third party Vendor & Ecosystem Leadership
• Ensure compliance quality and patient safety across all programs
• People & Organizational Leadership Lead and develop the Patient Experience / PSP organization

Interested For this role were looking for the following

Minimum requirements

• Bachelors degree in life sciences healthcare business or related
• Minimum 10 years leadership in pharmaceutical biotech or healthcare environments
• Minimum of 3 years experience leading patient support programs access and or commercial teams in Canada or similar systems
• Minimum 5 years in the Canadian Healthcare system and patient access environment
• Minimum 5 years proven ability leading cross-functional teams in a matrix environment

Preferred requirements

• Masters degree (MBA MSc MPH or equivalent)
• Background in specialty immunology or rare disease areas
• Experience with digital transformation and data-driven decision-making
• Leadership experience in matrix or global organizations
• Bilingual French and English are an asset
• Strong communication influencing and stakeholder management skills

This positions reasonably anticipated base salary range is $163500.00 - $217500.00 annually. The actual salary offered will take into account related knowledge skills experience and location among other factors and may fall outside the expected range.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

We are committed to fostering an inclusive accessible environment where all employees and members feel valued respected and supported. We are committed to meeting the accessibility needs of persons with disabilities.

If you require an accommodation for the recruitment/interview process (e.g. alternate formats of materials accessible meeting rooms or other accommodation) please contact and we will work with you to meet your needs.

Please note that our hiring process includes the use of artificial intelligence (AI). All final hiring decisions are made by our hiring teams.