Head Concierge

Join Our Team as Head Concierge!

We are seeking a dependable and professional Head Concierge to join our team at a building with 379 units based in Coquitlam this dynamic role you will provide exceptional customer service respond to client needs ensure smooth daily operations and lead a team of five concierges.

Key duties & responsibilities:

• Resident Service: Assist residents with various needs such as package handling key management and information inquiries.

• Security Oversight: Monitor and control access to the property ensuring the safety and well-being of residents.

• Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.

• Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.

• Administrative Support: Handle administrative tasks such as managing reservations maintaining records and assisting with resident communications.

• Emergency Response: Be prepared to respond to emergencies alerting appropriate authorities and guiding residents in safety protocols.

• Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.

• Information Resource: Act as a knowledge resource for residents regarding local services amenities and community policies.

• Communication Liaison: Facilitate effective communication between residents property management and other relevant parties.

• Team Leadership: Supervise train and support a team of five concierges to ensure smooth shift operations and high service standards.

Requirements:

• Flexibility availability and the ability to address requests promptly.

• Proven experience in hospitality customer service or related fields.

• Experience in a leadership role or managing concierge teams is preferred.

• Ability to multitask and handle high-pressure situations.

• Strong problem-solving and organizational skills.

• Proficiency with basic computer applications (Microsoft Office scheduling software etc.)

Please note that this is a temporary position to cover a maternity leave. The contract term is 10 months with the possibility of extension.

Job Type: Full-time Monday - Friday

Starting Date: ASAP

Shift Timings:

• 8-hour shift

• Monday - Friday 7:30 AM - 3:30 PM

Salary: $24.00 - $25.00 per hour

Experience:

• Concierge / Head Concierge: 24 years (preferred)

Location: Coquitlam BC

Why Work at Cleantech

Join a team that values your growth rewards your hard work and invests in your future. We offer competitive wages comprehensive training and a clear path for advancement. With a strong policy of promoting from within Cleantech provides opportunities to grow into technical caretaker or leadership roles creating a fulfilling and rewarding career.

Please apply with your resume wed love to hear from you!
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