Group Sales and Service Support

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive is looking for a Group Sales and Service Support to join our Group Sales team. This role works collaboratively with members of the Group Sales team to provide service to the Eastern this role you will provide administrative support to the team while ensuring a positive experience for our group plan sponsors and one of the regions top employers and be part of something that truly makes a Arrangements: You will work from your home office 100% of the time. You may be required to be in-person at our office in Waterloo ON or another assigned location within the Waterloo Region on an as needed basis. Sales related roles may be required to travel based on the assignment. What youll do:Submit request to quote to the underwriting department and correspond with advisors for outstanding information Assist Group Account Executives (GAEs) with the renewal process by ordering requested reports and submitting sold rates Prepare group terminations and order requested reports Provide support to our advisors and clients via email and phone Answer inquiries relating to commissions and ensure advisor errors & omissions/required licensing is up to date Assist with agent of record (AOR) changes Monitor and investigate late premium payments through interactions with advisors and plan administrators Complete inforce transmittals Support national regions as required to meet overall goals and balance workloads Assist in the process of data collections efforts to improve processes or to make processes consistent between regional officesWhat youll bring:Post-Secondary education or equivalent Previous customer service experience Comprehensive understanding of group insurance is an asset Strong analytical organization time-management and decision-making skills Superior communication skills including effective listening and the ability to communicate clearly both verbally and in writing Ability to work in a fast-paced environment with tight deadlines and changing priorities Experience using Word Excel and ability to learn and apply new system applicationsWhats in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: Manager Group UnderwritingDepartment: GroupTerm: Permanent Full-TimeLocation: Ontario