Grants Coordinator, Membership Operations

Grants Coordinator Membership Operations

As a fraternal insurer the Community Granting program delivers Foresters purpose across Canada the US and the UK. Almost 10000 grants were submitted in 2025 engaging thousands of members who make a positive impact on local members and communities through volunteering and fun family activities.

Reporting to the Team Lead/Manager Grants and Production the Grants Coordinator Membership Operations supports the delivery administration and continuous improvement of the Community Grants program across three countries. This role plays a critical part in ensuring members/employees/producers receive timely accurate and high quality service while contributing to operational efficiency program effectiveness and a consistent member experience.

Successful execution of this role results in:
Positive and seamless member experience when accessing benefits.
Strong member understanding of and satisfaction with membership value.
Clear consistent communication with internal and internal users and stakeholders.
Service delivery that meets or exceeds established SLAs.
Efficient and compliant administration of Foresters Community Grants program.
Strong financial controls and an effective grant audit process.

• Administer the daytoday operations of the grants program ensuring consistent service delivery across three countries. Review evaluate and render decisions on grant applications in accordance with established guidelines policies and business rules.
• Support members through the end-to-end grant process providing coaching and education to maximize the number of successful applications minimizing declines and ensure members host meaningful activities that will engage other members.
• Support members through the post activity report to ensure grant funds are fully utilized as intended to maximize community impact. Serve as the first escalation point for member and stakeholder concerns complaints or sensitive issues resolving matters independently where appropriate and escalating as required.
• Communicate with members internal and external stakeholders via email and or phone to resolve inquiries efficiently while maintaining a high standard of care and professionalism.
• Monitor service delivery against agreedupon SLAs and identify risks gaps or opportunities for improvement in real time.
• Contribute to program assessments and operational reporting including periodic reviews of application outcomes trends and postactivity insights.
• Observe and provide feedback on team operations to support productivity consistency and quality outcomes.
• Act as a Subject Matter Expert (SME) for all grant programs processes and systems.
• Support the development documentation and ongoing maintenance of procedures SLAs operational KPIs and training materials.
• Propose amendments to granting or benefit requests that improve applicant success engagement or event outcomes where applicable.
• Communicate clearly and consistently to manage expectations and support informed decisionmaking.

• Postsecondary education or an equivalent combination of education and experience.
• 12 years of experience in customer service operations program delivery or a related role demonstrating interpersonal skills and professionalism when working with diverse clients / members.
• Strong judgment decisionmaking and problemsolving skills.
• Excellent written and verbal communication skills with a strong customerservice orientation and the ability to build trust with stakeholder to support coaching and education throughout the grant process.
• Excellent timemanagement and planning skills able to work under high volumes and tight deadlines while maintaining quality and adapt in a dynamic environment.
• Experience working within documented processes guidelines or policy frameworks with negotiating skills to coach members to adjust submitted grants to meet these criteria.
• Highly organized and detailoriented with strong followthrough.

#LI-Hybrid

Salary Range:

$43000.00 - $63000.00

The actual base salary for this position will depend on several factors including job-related skills experience and addition to base pay eligible employees may participate in a discretionary variable incentive plan results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however there may be instances where more than one vacancy is available for the same role.

Equal Opportunity Employment and Inclusion at Foresters Financial we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion Diversity and Equity (IDE) as a core strategic objective for building strong innovative teams in which all our employees can show up wholly and authentically as themselves.

Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process please email in advance of your appointment.

Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.