Quality Assurance Review and Control Specialist

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Key Accountabilities

• Support the end-to-end development maintenance and continuous improvement of Quality Assurance procedures resources and communications.
• Perform secondary-level quality reviews to ensure accuracy consistency and adherence to policies procedures and quality standards.
• Apply critical thinking and data analysis to validate alignment between processes procedures and system outputs ensuring reliable data for quality review.
• Identify and implement process improvements to enhance quality strengthen controls and streamline operations.
• Act as a Quality Assurance subject matter expert (SME) supporting the design and implementation of scalable solutions aligned to business objectives.
• Assess support requests troubleshoot issues and recommend effective practical solutions.
• Coordinate QA and compliance-related activities to ensure alignment with regulatory and internal requirements.
• Support leadership through trend analysis reporting and insights to inform decision-making and performance management.
• Leverage tools such as Power BI Power Automate and SQL to develop efficient reporting solutions and optimize data workflows.
• Adapt quickly to new tools technologies and processes to improve team capability and efficiency.
• Serve as an escalation point for complex issues risks and exceptions.
• Foster a positive ethical and collaborative work environment.

Customer

• Support governance and control objectives by contributing to risk strategies aligned with business priorities.
• Participate in regulatory intake impact assessments and control mapping to applicable requirements.
• Review end-to-end processes and controls to identify gaps risks and opportunities for standardization across business units.
• Lead or support the implementation of policy procedural and control changes across functional areas.
• Provide SME guidance on complex initiatives including risk identification and solution design testing and implementation.
• Monitor emerging trends and identify opportunities to enhance the quality governance and control environment.

Shareholder

• Ensure programs policies and practices are effectively managed and compliant with internal and external requirements.
• Conduct analysis to evaluate the effectiveness of controls processes and QA programs providing actionable recommendations.
• Support research initiatives and development of materials and presentations for management.
• Build and maintain strong relationships across business lines and control functions.
• Identify assess and escalate risks while supporting a strong control environment.
• Maintain confidentiality and exercise sound judgment in handling sensitive information.
• Adhere to enterprise frameworks methodologies and Code of Conduct.

Employee / Team

• Contribute to a collaborative inclusive and high-performing team environment.
• Provide SME guidance supporting knowledge sharing and capability development.
• Mentor team members and promote best practices across the function.
• Communicate effectively on priorities progress and key deliverables.
• Continuously build knowledge of business processes tools and industry trends.
• Act as a brand ambassador for the function and organization.

Breadth & Depth

• Highly experienced professional with strong expertise in Quality Assurance governance and control practices.
• Applies broad business and cross-functional knowledge to develop effective scalable solutions.
• Interprets complex challenges and recommends improvements to processes controls and outcomes.
• Leads or contributes to cross-functional initiatives with significant complexity or risk.
• Operates independently managing priorities solving complex problems and guiding others.
• Builds strong partnerships across teams to support alignment and execution.
• Acts as a technical and analytical resource within area of expertise.
• Typically reports to a Senior Manager or above.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):