General Manager, Toronto
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Were looking for a hands-on General Manager to lead the day-to-day operations of our Toronto Retail Taproom/Kitchen and Event this role you will be responsible for delivering exceptional guest experiences while driving strong commercial performance across taproom sales food/beverage programming retail merchandise and private events. Additionally this role will lead the front of house team in Toronto by managing staffing inventory and ensuring the space operates smoothly and consistently every day.
This is a working leadership role with at least 50% of time spent on the taproom floor supporting the team and engaging with guests.
A typical day as a General Manager includes:
- Leading the taproom floor during service ensuring a high-quality and consistent guest experience
- Overseeing opening and closing procedures and ensuring operational readiness each day
- Managing staff schedules and labour to align with business needs and targets
- Coaching and supporting team members in real-time on service standards and product knowledge
- Monitoring sales performance AOV and guest feedback to identify opportunities for improvement
- Managing taproom inventory including beer merchandise and retail products
- Working with the team to coordinate and execute private events and community programming
- Handling guest inquiries feedback and any service escalations
- Collaborating with the Hospitality Operations Manager on reporting planning and performance tracking
- Ensuring the space reflects the Collective Arts brand through merchandising cleanliness and overall vibe
- Oversee kitchen and back-of-house operations ensuring food quality consistency and adherence to food safety standards (Public Health HACCP where applicable)
- Maintain accurate inventory levels across beer food and retail by implementing strong ordering tracking and stock control processes to minimize stockouts and waste
How your time will be organized
- Taproom Operations & Floor Leadership 50%
- Working in service during the week
- Being on site and supporting the team during peak periods
- Overseeing daily operations service standards and guest experience
- Managing opening/closing procedures and ensuring smooth day-to-day execution
- Team Leadership & Development 20%
- Hiring training and coaching taproom staff
- Leading team meetings and communicating priorities promotions and updates
- Building a positive accountable and high-performing team culture
- Private/Public Events and Food Programming 15%
- Managing incoming event inquiries and bookings
- Supporting the planning and execution of private and community events
- Building relationships with local partners and organizations
- Work with the Kitchen team to execute branded food programming
- Inventory & Reporting 15%
- Managing inventory levels across beer retail and merchandise
- Ensuring accurate tracking and minimizing stock issues
- Executing merchandising displays aligned with brand campaigns and seasonal initiatives
- Tracking and reporting on KPIs including sales labour AOV and NPS
- Identifying opportunities to improve performance and drive revenue
Were looking for candidates who have/are:
- 5 years of experience managing a hospitality venue (bar restaurant brewery or similar)
- Previous experience overseeing a kitchen is considered an asset
- Proven ability to lead teams in a fast-paced service-driven environment
- Strong understanding of hospitality operations including labour management and inventory control
- Experience managing events or group bookings
- Strong communication organization and problem-solving skills
- A hands-on leadership style with a willingness to jump in and support the team
- Passion for hospitality craft beverage and creating memorable guest experiences
- Availability to work evenings and weekends when needed
Collective Arts is a grassroots brewery founded on creativity and community. We fuse the creativity of craft beverages with the inspired talents ofemerging artists and musicians from around the world. As Collective Arts grows so do the roles and responsibilities of our team look for all new hires to match our culture of creativity flexibility and we hire you at Collective Arts Brewing we hire for unlimited career opportunities Collective Arts invests in ensuring our teams are always challenged constantly learning fromeach other and are creatively contributing to our next big if you are energized by the idea of making a real difference as part of a winning team we want to hear from you.
We are an equal-opportunity affirmative action employer. We value and welcome diversity and arecommitted to creating an inclusive environment where all employees feel like they belong. We will provide accommodations to support applicants with disabilities during the recruitment and selection process. Please contact us at the below email should you require any accommodation to participate in the process.
Required Experience:
Director
About Company
Collective Arts fuses innovative craft beer and beverages with the talents of emerging artists and musicians from around the world. Buy your favourite beers, spirits, cocktails, non-alc bevs, energy drinks and artist prints all in one shop. Learn more about the artists we collaborate ... View more
