Gainsight CS Operations Analyst
Job Location:
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Lone Wolf Technologies is transforming how we deliver Customer Success across a large and diverse customer base. As part of that transformation we are implementing Gainsight CS PX and Skilljar to strengthen customer health management digital engagement adoption and retention.
We are seeking an experienced Gainsight Administration / Operations expert to serve as the technical owner of the platform who will build the operational foundation for our future-state Customer Success model.
Reporting to the Vice President of Customer Success this is a hands-on role for someone who has previously built configured and managed Gainsight in a complex SaaS environment. The ideal candidate brings deep technical expertise in Gainsight CS strong Journey Orchestrator experience and the ability to translate business requirements into scalable workflows automation reporting and customer journeys.
- Serve as the primary administrator and technical owner of Gainsight CS.
- Configure and maintain Gainsight objects fields layouts permissions health scores CTAs playbooks Success Plans reports dashboards and automation.
- Build and manage Journey Orchestrator programs including audience criteria branching logic triggers and automated communications.
- Partner with Customer Success leadership to translate customer journey and lifecycle strategies into scalable Gainsight workflows.
- Build and maintain Rules Engine configurations data transformations reporting logic and automated customer health and risk signals.
- Partner with other system owners to integrate and operationalize customer data within Gainsight.
- Support the integration and use of Gainsight PX and Skilljar as part of broader digital adoption and customer education motions.
- Establish platform governance documentation testing change management and administration standards.
- Train and enable Customer Success users while continuously improving workflows and reducing administrative friction.
- 3 years of hands-on Gainsight administration experience in a production environment.
- Demonstrated experience building a Gainsight implementation not simply using Gainsight as an end user.
- Deep hands-on experience with Journey Orchestrator including building multi-step automated journeys participant logic and triggers.
- Strong experience with Rules Engine Customer Health / Scorecards Playbooks Success Plans Reports and Dashboards
- Experience working with Salesforce and understanding CRM data models account structures and integrations.
- Experience translating business requirements into scalable technical configurations.
- Strong troubleshooting analytical and data-management skills.
- Strong understanding of Customer Success workflows such as onboarding adoption risk management retention and lifecycle engagement.
- Preferred Qualifications
- Gainsight Administrator certification or equivalent demonstrated expertise.
- Experience with Gainsight PX and Skilljar
- Experience in a multi-product SaaS environment.
- Familiarity with SaaS metrics including ARR GRR NRR churn contraction and product adoption.
Required Experience:
IC
About Company
At Lone Wolf Technologies, our goal is to provide the backbone for real estate brokerages across North America. The Complete Enterprise Solution is more than just a product. It’s a plan to drive your business, from infrastructure to user experience and ultimately a healthy, profita ... View more
