Fulfillment Manager

About BinSentry

BinSentry is an extremely fast-growing ag-tech company started in KW Ontario Canada. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency reduce costs and enhance profitability. As a leader in the use of artificial intelligence BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

With our technology feed mills commercial grain handling facilities and protein producers are enhancing feed ordering efficiency raising healthier animals improving employee safety reducing their environmental footprint and - most significantly - uncovering new savings. Today BinSentry is monitoring more than 60000 bins in real time across North America. When it comes to the future of agricultural supply chain management BinSentry is leading the way. For more information visit

The Fulfillment Manager is responsible for leading end-to-end fulfillment deployment coordination and inventory operations to support the successful shipment delivery and installation of hardware devices across customer and service partner locations. This role ensures devices installation equipment and deployment-related inventory are accurately fulfilled shipped tracked and delivered on time while supporting field operations and customer installation readiness.

This role is critical in scaling field operations reducing bottlenecks improving visibility across the supply chain and ensuring customer commitments are met. The ideal candidate is highly organized operationally strong data-driven and comfortable managing both warehouse-based fulfillment and field deployment coordination.

Key Responsibilities

Fulfillment & Logistics Operations

• Oversee daily inbound and outbound logistics for all hardware categories (e.g. FEED HD HALOW accessories).
• Manage carrier relationships (UPS LTL) to ensure ontime delivery cost efficiency and service quality.
• Oversee accurate creation documentation and tracking of all shipments including labels manifests and customerspecific requirements.
• Maintain staging strategies for deployments replacements and bulk shipments to customer and service partner locations.
• Monitor overdue returns and enforce return compliance guidelines.

Inventory Management & Controls

• Maintain accurate finished goods inventory across virtual warehouses partner locations and field technician stock.
• Implement and monitor JIT and buffer inventory strategies to support deployment readiness.
• Lead monthly inventory reconciliation (physical vs. system) and investigate discrepancies.
• Manage inventory flows in Odoo including filters adjustments transfers and reporting.
• Manage field inventory needs and support replenishment planning.

Field Technician Support

• Ensure technicians have the tools devices and materials required for efficient field operations.
• Oversee technician tool procurement shipping and lifecycle management.
• Maintain accurate technician records across systems (shipping tracker UPS internal databases).

Returns Repairs & Reverse Logistics

• Own the returns pipeline from customer initiation through receipt inspection and restocking.
• Track device performance trends and coordinate with Service & Product on recurring issues.
• Ensure proper documentation and routing of defective or warranty units.

CrossFunctional Coordination

• Collaborate with Service to align fulfillment with work order scheduling and deployment timelines.
• Work with Production & Supply Chain to ensure hardware availability and quality.
• Support Customer Success with escalations special handling requests and highbiosecurity customer requirements.
• Provide reporting and insights to leadership on logistics performance costs and operational risks.

Process Improvement & Compliance

• Identify and implement process improvements to reduce cost improve accuracy and increase throughput.
• Maintain SOPs for field operations and deployment.
• Ensure compliance with safety biosecurity and regulatory requirements.
• Support audits vendor evaluations and continuous improvement initiatives.

Qualifications

• Bachelors degree in Supply Chain Operations Management Logistics Business Administration or related field.
• 35 years experience in fulfillment logistics or operations management.
• Strong understanding of inventory systems (Odoo NetSuite or similar ERP).
• Experience with parcel and freight carriers (UPS LTL regional carriers).
• Proven ability to manage highvolume multilocation logistics environments.
• Analytical mindset with ability to interpret data and drive decisions.
• Excellent communication and crossfunctional collaboration skills.
• Ability to thrive in fastpaced ambiguous scaling environments.
• Advanced Excel / reporting skills (Pivot Tables VLOOKUP/XLOOKUP dashboards).

What We Offer:

• Opportunities for professional growth and leadership development
• A collaborative innovative hybrid work environment
• Compensation: $80000 - $82000 CAD

Location:

Kitchener Ontario (Hybrid)

We use artificial intelligence tools to support parts of our recruitment process such as screening or assessing applications. Final hiring decisions are made by our hiring team.

This posting is for an existing vacancy.

Required Experience:

Manager