FT Food & Beverage Supervisor-GCT

Position Summary:
Reporting to the Restaurant Manager the Food and Beverage Supervisor is responsible for overseeing
Bartenders Servers Porters Hosts and Hostesses. The Food and Beverage Supervisor maintains
efficient running of the department by complying with the duties and responsibilities as outlined below in accordance with all applicable policies procedures rules regulations and standards.

Key Responsibilities:
Excellent internal and external customer service skills are required to be displayed at all times
Ensure safe and responsible service relative to all aspects of the sale and service of all food and
beverage products
Ensure employees report to work adhering to company policies and procedures
Supervisor employees in a positive manner reflecting positive leadership qualities
Assign tasks and duties accordingly to appropriate employees
Conduct performance evaluation and coaching to employees as required
Maintain payroll systems including authorizing shifts calculating bi-weekly time sheets
monitoring attendance and attendance management program for employees
Strong understanding of the cash system policies and procedures and ensure compliance
Complete daily reports and documents as required
Handle customer concerns and complaints promptly and respectfully
Provide training to new and existing employees and development opportunities to staff
Other duties as assigned by the Food and Beverage Manager
Ensure compliance with companys health and safety policies and adherence to the
Occupational Health and Safety Act
Maintain a safe environment for all employees and report any health and safety contraventions
to the Food and Beverage Manager immediately.
Performs other duties as assigned

Education and Qualification Requirements:
Post-Secondary Food Service and Hospitality Education diploma preferred
Minimum 3 years practical front of the house Food and Beverage experience working in
a high volume multi-unit establishment or Casino
Proven knowledge of food & wine
Minimum 1year previous Supervisory/Managerial experience
Must have recognized Provincial training in Smart Serve and Responsible Alcohol
Management
Hotel Restaurant or Food Service and Hospitality education or specific training in
Smart Serve Certified
WHMIS Certified
Food Safety Training
Customer Service oriented background excellent people skills and diversity
Fully knowledgeable and maintain complete knowledge and comply with AGCO OLG
LLBO and GBH policies and procedures rules and regulations and Collective
Agreement
Knowledge of Silverware (point of sale system) and Optimum (inventory management
system)
Computer experience required in Excel MSWord and P.O.S. System
Ability to work independently under pressure in a fast paced work environment
Ability to prioritize and possess excellent time management and organizational skills
Able to maintain a positive working relationship with fellow employees and management
as part of a team
Effective leadership oral and written communication skills
Competence and professionalism
Ability to follow and comply with company and departmental policies and procedures
Excellent customer service skills to maintain good rapport with customers and
employees
Ability to perform tasks and duties effectively and safely within prescribed time limits
The ability to successfully pass a criminal record and credit check through the Alcohol
and Gaming Commission of Ontario (AGCO)

Work Environment Considerations
Hours are not guaranteed and hours of work will vary in accordance with business and
operational demands. You agree to work any shift during any day of the week.

Minimum Rate (CAD $) Minimum Salary (CAD $)
26.25
Job Rate (CAD $) Midpoint Salary (CAD $)
30.30
Maximum Rate (CAD $) Maximum Salary (CAD $)
30.30
Existing Vacancy
Yes