FT Bartender-GCT

Position Summary

Under the direct supervision of F&B Sr manager Assistant Manager and supervisors this position is responsible for serving the guests beverages with the strictest regard to rules regulations and outlet operational guidelines while contributing to a safe and welcoming work environment for all team members. This position may serve in a restaurant buffet operation on a casino floor in a bar at a banquet in a theatre in in-room dining or other areas. Ensures adherence to the Companys policies and procedures motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Greets guests by name wherever possible
• Informs guests of any daily specials
• Explains how various beverages are prepared
• Takes guest orders and makes recommendations
• Prepares beverages
• Serves guests and checks to ensure satisfaction
• Resolves guests issues or asks management for assistance
• Presents bill upon request and takes payment in the absence of a cashier
• Cleans tables or counters removes glasses and re-stocks when applicable
• Delivers beverages to hotel rooms as directed when applicable and obtains signature and removes used trays
• Performs opening or closing duties as required
• Counts cash float at end of shift (if applicable)
• Covers other bartender sections when required
• Exercises good judgment when serving alcoholic beverages according to SIR Smart Serve or IGB
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests ownership and team members
• Ensures compliance with licensing laws health and safety and other statutory regulations
• Performs other duties as assigned or directed

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with company standards and liquor regulations.

• Maintain knowledge of beverage menus promotions and specialty cocktails.
• Verify guest age and comply with all responsible alcohol service requirements.
• Monitor guest consumption and handle alcohol service responsibly.
• Maintain cleanliness and organization of the bar area equipment and storage spaces.
• Maintain a clean and safe work environment in accordance with health and safety standards.
• Work collaboratively with kitchen bar and service team members to ensure seamless operations.
• Uphold company standards for hospitality appearance and professionalism.

Education and Qualifications

• High School Diploma; Post Secondary hospitality or hotel education an asset; Bartending certificate an asset
• Minimum 1 year bartending experience
• POS experience
• Food Safety Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely effective and service oriented communication

Work Environment Considerations

• Regular casino restaurant or bar environment standing and walking for long periods of time some exposure to noise non-traditional work hours.