Frontline Worker Parttime

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Shift :4 pm -12am - Saturday and Sunday only

POSITION PURPOSE SUMMARY:
This role is responsible for providing front line service to the clients within the context of the overall operations including maintaining the security of the facility and its clients direct support assistance and encouragement to the clients. The role contributes to the broader mission and values of The Salvation Army upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:

Takes responsibility for routine intake processes and decisions following standard procedures

and directs clients to appropriate shelter services

Records all information as per policy

Liaises with referral sources and other external agencies as needed (for example: welfare police

urgent situations medical facilities etc.)

Fosters positive relations with community social services agencies/resources

Answer incoming inquiries and direct as needed

Adhere to standards that are consistent with the values & philosophy of The Salvation Army and

Peel Residential Services mission and values

Performs other duties as assigned

CRITICAL RELATIONSHIP MANAGEMENT:
Internal: Ministry Unit leadership staff and volunteers.
External: Community members and community groups/organizations other external agencies guests/clients of ministry unit in person.

MANAGERIAL RESPONSIBILITIES:
Reports directly to the Shift Supervisor

FINANCIAL AND MATERIALS MANAGEMENT:
May be involved in minor financial transactions on a regular or relief basis and is expected to exercise sound judgment in the use of organizational and personal resources.
May be authorized to handle small amounts of cash including disbursements and collections.
May have access to confidential and sensitive information and is expected to maintain strict confidentiality at all times.

WORKING CONDITIONS:
Work is primarily performed in a supportive housing facility/shelter within the ministry unit.
The role requires standing walking bending and lifting of items up to 30 lbs.
The incumbent may interact with individuals displaying challenging behaviours.
The incumbent may carry a pager/walkie talkie and will work shifts.
This position may occasionally require local travel or transportation-related responsibilities.
May be required to deal with client overdose and other medical situations.

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education Qualifications and Certifications:
Completion of a formal post-secondary/college certificate program in Social Work or related field.
Valid Drivers License and clear drivers abstract is required.
Experience and Knowledge Requirements:
At least one year of related experience is a minimum requirement for this role experience with frontline work in a social service setting is a strong asset.
Knowledge of client community.
Knowledge of community resources.
An alternative level or combination of education and experience may be acceptable.
Skills and Capabilities:
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
Good oral and written communication skills.
Good conflict-resolution skills and ability to de-escalate the situation.
Adaptability to change and frequent interruptions.
Ability to work effectively in a team-oriented environment and take the initiative.
Demonstrated attention to detail with good analytical and problem-solving skills.
Demonstrated patience understanding and professionalism in all interactions.
High level of integrity confidentiality and professional ethics with a balanced sense of fairness and flexibility.
Strong organizational skills and the ability to follow detailed instructions accurately.
Excellent interpersonal and communication skills including active listening empathy and the ability to work effectively with staff clients families volunteers and visitors from diverse cultural backgrounds.

Disclaimer:
This job profile is a generic territory-wide representation of the job class and is intended for informational purposes only. It does not replace or supersede the official job description as defined in the applicable collective agreement. For specific duties responsibilities and terms of employment please refer to the collectively bargained job description.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.