Front of House Team Member – Part Time – Evening

Position Title:Front End Team MemberReports To:Front End LeadLocation:1364 Main Street Winnipeg MB Compensation: Based on experience and internal pay structure; confirmed in the Letter of Offer

Shellys Indigenous Bistro is an Indigenous-owned and operated restaurant offering takeout delivery catering and community-based food services. Our team is committed to providing quality food respectful customer service safe food handling and a welcoming environment that reflects the values of Shellys Indigenous Bistro.

Position Summary

The Front End Team Member delivers professional and efficient front-of-house service for takeout delivery catering support and customer pickup operations. This role ensures accurate order management positive customer interaction clean and organized front-of-house areas and a consistent customer experience while reflecting the values and cultural respect of Shellys Indigenous Bistro.

Core Responsibilities

• Greet guests in a warm professional and culturally respectful manner
• Manage order flow customer pickup and customer inquiries
• Take orders accurately in person by phone or via app
• Communicate orders clearly to kitchen staff
• Prepare verify and hand off food and beverage orders promptly and accurately
• Package and distribute takeout and delivery orders
• Operate the POS system and process cash debit and credit transactions
• Assist with daily cash-out procedures as assigned
• Maintain clean and organized customer pickup and order hand-off areas
• Maintain cleanliness of the front counter beverage stations customer pickup areas and guest-access areas
• Restock front-of-house supplies including napkins condiments cutlery and cups
• Address customer concerns professionally and escalate to the Front End Lead or General Manager when required
• Maintain confidentiality of business and customer information
• Follow all workplace food safety and service standards
• Support teamwork and assist other departments when operationally required

Qualifications & Experience

• Previous customer service or restaurant experience is an asset
• Experience handling cash and POS systems is an asset
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Professional demeanor and positive attitude
• Reliable attendance and punctuality

Training & Certification Requirements

• Manitoba Food Handler Certification or willingness to obtain it is considered an asset
• WHMIS Certification is considered an asset but is not required
• Knowledge of Manitoba food safety regulations is an asset
• Serving It Safe certification is considered an asset
• On-the-job service and operational training will be provided

What We Offer

• Competitive wages based on experience
• On-the-job service training and opportunities to build customer service skills
• Supportive team environment
• Indigenous-owned and operated workplace
• Employee meal and discount programs where applicable

Employment Requirements & Working Conditions

This position may be full-time or part-time based on operational needs. Work schedules may include early mornings evenings weekends statutory holidays and peak seasonal periods.

A three-month probationary period applies. Performance reliability customer service standards and teamwork will be reviewed during this period.

Employment is conditional upon:

• Legal eligibility to work in Canada
• Satisfactory Criminal Record Check if required
• Signing the Confidentiality Agreement
• Signing the Code of Conduct
• Compliance with the Respectful Workplace Policy
• Compliance with company policies and procedures

The role requires extended standing and walking frequent customer interaction light lifting up to 25 lbs and the ability to work in a fast-paced team-oriented service environment.

Indigenous Preference Statement

Shellys Indigenous Bistro is proud to be an Indigenous-owned and operated business. Preference may be given to qualified Indigenous applicants including First Nations Metis and Inuit applicants in accordance with our commitment to supporting Indigenous employment training and economic participation.

How to Apply

Interested applicants are encouraged to apply through Employment Hero for the best application experience and consideration. Please include a current resume relevant experience and any current certifications. Only candidates selected for an interview will be contacted.