Floor Supervisor Contract

The Role: Floor Supervisor

Availability: Full-time with an ability to work mornings afternoons holidays and occasional weekends and holidays.

Working alongside the Warehouse Management team the Floor Supervisor oversees daily activities in the distribution area and is responsible for ensuring staff work safely while meeting production distribution & fulfillment requirements. Train coach and motivate staff to ensure good morale as well as a high level of productivity. Maintain accurate staffing levels to meet department needs. Implement initiatives to improve processes safety and efficiency. As a Floor Supervisor you bring Lushs Leadership Practices into all elements of your business:

Be Real Be Curious Lead Fearlessly Adapt and Evolve Grow Talent and Live with Purpose.

What You Do (Responsibilities):

• Supervise a team of floor staff potentially exceeding 50 staff
• Oversee that best practices quality standards and health and safety procedures are adhered to and any areas of concern are addressed and documented in the moment
• Supporting with the creation review and sign-offs of SOPs as needed
• Supports new or returning staff as required with onboarding demonstrations of daily duties and responsibilities while ensuring safety and SOP guidelines are being followed
• Report and document workplace H&S incidents to management utilizing 1Life Safetyto submit hazard reports and near-misses
• Organize assign and delegate daily tasks activities and workflow to the Trainers
• Oversee and monitor the pace of picking packing shipping and receiving
• Foster a high level of motivation through coaching and feedback to the team leaders
• Perform regular 1:1s with Trainers and assist Trainers in conducting 1:1s with Distribution Associates
• Escalate significant performance and behavioural issues to the room management team
• Ensure smooth communication between shifts
• Determine and facilitate what training is required for floor staff
• Participate in performance discussions in partnership with room management
• Oversee staff attendance punctuality and break periods
• Support payroll entry and timecard verifications
• Communicate with the Talent team as required regarding seasonal hiring
• Review the shipping schedule/daily orders deliveries incoming transfer orders and pick-ups
• Complete bill of lading documents
• Ensure sales orders are fulfilled efficiently and to a high-quality standard
• Complete and ensure documentation of pre-shift checklists
• Ensure spills are cleaned up and recorded according to the material-specific spill response protocol
• Monitor pallet stock and notify management of an increase/decrease in order frequency
• Monitoring stock of and ordering of pallet wrap and shipping supplies
• Support DEIB initiatives and communication
• Host daily huddles and meetings as required

Distro Department-Specific Responsibilities:

• Lock out equipment and submit work order requests to MHE companies for repairs/maintenance as needed
• Complete daily safety checklists and racking inspections
• Ensure keyholder duties are completed as required

Who You Are (Qualifications):

:

• Current Lush employee has held their current role successfully for one year
• General understanding of in-room operations (i.e. routings/metrics processes and distribution reporting)
• Flexibility to work within the Distribution Digital and Manufacturing businesses as required
• Confident with basic mathematics ability to count including addition and subtraction
• Proven track record in training coaching and developing employees
• Knowledge of Employment Standards and Occupational Health and Safety standards
• Excellent problem-solving and communication skills
• Exceptional organizational skills
• Reliable consistent attendance punctual and dependable
• Able to provide and receive feedback
• Commitment to abiding by and overseeing health & safety regulations
• Commitment to abiding by and overseeing our quality and good manufacturing practices
• Aware of distribution room Key Performance Indicators (KPIs) (i.e. targets PPH)
• Valid certification on site-specific MHE
• Able to navigate email MS Office Suite and Google programs (i.e. Sheets Chat Meet)
• Basic proficiency with AX/D365 functions
• Accustomed to working in a highly seasonal high-pressure environment
• Comfortable with reading writing and speaking English in order to communicate with peers and leadership on all platforms (i.e. in person via email via Google/Teams chat)

Preferred:

• Experience working in a variety of rooms and departments within Lush
• Previous experience working as a Team Leader or Floor Supervisor (seasonally or core)
• Capable of performing basic payroll functions
• Advanced proficiency with AX/D365 functions
• Comfortable with presenting and public speaking
• Experience in cosmetics pharmaceuticals distribution supply chain and/or food industries
• Knowledge of mechanical equipment and processes
• Flexible to work mornings afternoons weekends holidays and occasional overtime as needed
• Spill response training (Distro-specific)
• Racking inspection training (Distro-specific)

How to Apply: Submit the application found on the Colleague Center Internal Job Board. Posting closes Monday June 22 2026 by 12:00 PM EST

Timeline: Applications and Interviews review: week of June 22nd Debrief and offers by week of July 6th

Need help Email the recruiter:

Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.}

_{At Lush we believe when we continue to foster a culture of inclusion and respect within a diverse workforce we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies community groups non-profits and online social and job sites and in our business practices strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North Americaunequivocally supports equal opportunityemployment for all applicants regardless of religion race colorgender identity or expression sexual orientation ancestrydifferently abled adversemental health and other characteristics both defined protected and enforced by the law underfederal or provincial/state jurisdiction.}

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