Fixed Operations Manager Toyota Northshore

IntroductionWe are seeking an experienced results-driven Fixed Operations Manager to lead direct and grow our Parts and Service departments. This executive leadership role is responsible for the overall operational efficiency profitability customer retention and employee satisfaction across all fixed ideal candidate will have a strong proven track record in both Service and Parts management within an automotive dealership excellent leadership skills and a commitment to upholding Toyotas high standards for customer satisfaction quality and operational excellence (including Toyota Production System / Lean principles).Location: Jim Pattison Toyota Northshore North Vancouver BCPosition Type: Full-Time Senior ManagementThis role reports to the General Manager of the Reports: Service Manager Parts Manager Assistant Service ManagerAbout UsA division of the Jim Pattison Group theJim Pattison Auto Groupwas founded in 1961 by Jimmy Pattison when he purchased a GM franchise. Today the Jim Pattison Auto Group encompasses 28 locations across Western Canada representing 16 automotive satisfaction is our priority and its accomplished through the strength of our employees. Learn more about us here: ResponsibilitiesLeadership & Departmental ManagementProvide direct leadership coaching and accountability to the Service Manager and Parts a collaborative high-performance culture across both departments to drive operational alignment and shared short- and long-term departmental goals KPIs and performance benchmarks in alignment with overall dealership Lot and Detail Associate processes and work towards bringing Detail dept recruitment onboarding performance evaluations and ongoing professional development for all fixed operations & Operational ExcellenceDevelop and manage annual operating budgets forecasts and expense controls for both Parts and key performance indicators (e.g. effective labor rate technician efficiency/productivity work-mix parts turnover stock obsolescence and gross profit margins).Lead technicians and service advisors maintaining shop productivity and delivering exceptional customer annual performance reviews with all technicians service advisors and parts and service effective service drive processes shop load management and parts inventory controls to maximize throughput and safety compliance shop equipment maintenance and facility standards to ensure a safe efficient working Experience & LoyaltyDrive strategies to continuously improve Customer Satisfaction Index (CSI) scores Net Promotor Scores (NPS) and service retention as the senior escalation point for high-level customer inquiries or concerns ensuring swift and fair with sales and finance departments to ensure a seamless customer journey from vehicle delivery through long-term service & Compliance StandardsMaintain strong relationships with factory representatives (Toyota) and ensure total compliance with OEM guidelines warranty policies training and facility consistent and ongoing compliance with TSM requirements while working towards TSM PlatinumOversee warranty processing and administration to minimize chargebacks and maintain audit current on Toyota product updates technical service bulletins (TSBs) training & certification requirements and industry Were Looking ForExperience:Minimum 5 years of senior management experience in automotive Fixed Operations (or combined experience managing large-scale Service and Parts departments).Prior experience within a Toyota dealership or major import OEM brand is an assetTechnical & Operational Knowledge:In-depth understanding of dealership management systems service performance tracking inventory control software and service scheduling understanding of warranty processes technician flat-rate/labour structures and parts inventory Skills: Proven track record of team building mentoring managers and managing departmental profitability (P&L).Communication: Exceptional verbal written and interpersonal communication : Valid Drivers License with a clean driving We OfferCompetitive compensation have unlimited opportunities for growth and and in-house training are access to vendor promotions offers and purchase benefits and rewards colleagues great working environment and a team building culture!How to ApplyIf this sounds like a great fit please apply with your resume today!Visit our Careers Page to explore more opportunities: role requires successful candidates to submit a satisfactory Drivers Abstract Criminal Record and Credit thank all applicants for their interest; however only those selected for interviews will be are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and you require any accommodations during the recruitment process please contact us at