Field Operations Specialist

Descartes Unites the People and Technology that Move the World

The need for efficient secure and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology powerful trade intelligence and the reach of our network Descartes helps get goods information transportation assets and people where theyre needed when theyre needed.

Were one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity better serve customers thrive competitively keep pace with evolving regulations and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX TSX:DSG) with headquarters in Waterloo Ontario Canada and offices and partners around the world. With record financial performance for more than 16 years we lead the industry in innovation investment. Every day logistics service providers manufacturers retailers distributors and other logistics-intensive businesses of all sizes rely on our scale stability and comprehensive solution footprint to move whats most important to them. Learn more at.

Were growing fast and invite you to join our amazing team.

The Field Operations Specialist ensures a seamless customer experience by supporting the operational backbone of the sales process from trial setup and order processing through account maintenance and renewals. This role exists to improve accuracy responsiveness and operational efficiency while enabling Sales Customer Support and Technical teams to deliver an exceptional customer journey.

What Success Looks Like

• Ensure 98% accuracy in customer setup order processing billing information and profile configuration across internal systems.
• Enable timely and seamless customer onboarding by completing all trial and new customer setups within established service-level timelines.
• Maintain accurate and up-to-date customer account records reducing renewal delays and billing discrepancies.
• Respond to internal operational inquiries related to subscriptions and account changes within agreed response times.
• Improve operational efficiency by proactively identifying process gaps reducing manual errors and supporting workflow improvements.
• Support successful renewal cycles by ensuring billing and account details are validated and updated ahead of renewal dates.
• Collaborate effectively with Sales Customer Support and Technical teams to resolve customer access profile and subscription issues quickly and professionally.
  

Skills & Competencies
Role-Specific Skills & Competencies

• Strong attention to detail with the ability to manage high-volume administrative and operational tasks accurately.
• Supporting order processing customer onboarding billing operations or sales operations workflows.
• Ability to manage multiple priorities while maintaining responsiveness and accuracy in a fast-paced environment.
• Comfortable working across multiple internal systems and tools to maintain customer records and account information.
• Strong problem-solving and troubleshooting skills with the ability to coordinate across teams to resolve issues efficiently.
• Effective written and verbal communication skills with a customer-service mindset.
• Ability to interpret contracts subscription details payment terms and operational documentation accurately.
• Proactive and organized approach to managing recurring tasks reporting and follow-ups.
  

Culture Add: TEAM Values

We value team members who communicate with transparency sharing information openly and building trust across functions. You bring excellence and expertise to your craft holding a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes following through on commitments and taking responsibility for results. You are driven by metrics using data and experimentation to inform decisions and deliver measurable impact.

Aptitudes

• Smart: Able to quickly understand complex systems connect ideas and make sound judgments.
• Curious: Actively seeks to understand customer problems emerging technologies and better ways of working.
• Coachable: Open to feedback willing to adapt and continuously improving through learning.
  

Whats in It for You

• Opportunity to play a critical role in supporting the customer lifecycle and enabling operational excellence across Sales and Customer teams.
• Exposure to cross-functional collaboration with Sales Customer Support Finance and Technical teams.
• Ability to build deep expertise in customer operations subscription management and business systems.
• A fast-paced and collaborative environment where accuracy initiative and process improvement are highly valued.
• Opportunities to grow operational ownership and expand scope as the business evolves.
• Access to modern systems tools and supportive teammates that help you succeed and develop professionally.

Location & Salary Range: This is a remote position and the salary range for this role is $40000$50000 CAD. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us

As we scale were looking for new doers collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. Were entrepreneurial hardworking geeky-in-a-good way problem solvers. Guided by our values we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership to be heard and to carve a path for your individual accomplishments to help drive our success. At Descartes everyone has a voice and the best idea wins regardless of who makes it. We offer competitive compensation great benefits remote and flexible work hours and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: Join a team thats committed to working with customers to conserve resources and enhance sustainability.

If you feel you have 70% of the qualifications we are looking for and Descartes sounds like the team and the mission you want to be part of apply now. We cant promise it will be a fit but we do promise to consider your experience.

We conduct a mix of in-person and virtual interviews. Virtual interviews are held via Microsoft Teams and are recorded and transcribed. We may utilize AI tools to support our hiring team in notetaking summarization and internal training. AI tools are not used in our recruitment process for decision-making purposes. Recordings transcripts and notes are used for recruitment including improvement of our process and record-keeping purposes. Should you have any questions or concerns about our process please connect with our hiring team in advance of scheduled interviews.

We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected status or any other characteristic protected by federal provincial or local law. For more information about our commitment to equal employment opportunity please review our Code of Business Conduct and Ethics at . Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.