FCM Product Manager Client Facing Analytics CANADA (Toronto, Montreal)

Flight Centre

Job Location:

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Product Manager - Client Facing Analytics

FCM takes a holistic approach to corporate travel specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the worlds top five travel management companies it has a business network in over 97 countries and global headquarters in London Brisbane Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG) FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004 FCM has been named Worlds Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

Join FCMs Global Client Facing Analytics team and lead the evolution of a cutting-edge reporting and AI-powered insights platform that helps corporate clients make smarter travel decisions. This role sits at the intersection of data technology and commercial outcomesgiving you the opportunity to shape product strategy while delivering meaningful measurable client impact.
Youll own the roadmap end-to-end working closely with senior leaders analysts and clients to build innovative analytics solutions. If youre passionate about turning complex data into actionable insights and driving AI-enabled product innovation this is your platform to make a global impact.

Key Responsibilities

Own and evolve the client-facing analytics product roadmap balancing strategic initiatives with near-term priorities
Define and communicate the product vision aligned with FCMs broader analytics and Autonomous Insights strategy
Analyze market trends competitive insights and client feedback to inform roadmap decisions
Collaborate with senior leadership to align product direction with commercial and revenue goals
Write clear user stories acceptance criteria and feature briefs for engineering and analytics teams
Manage and prioritize the product backlog ensuring efficient sprint planning and execution
Track delivery progress and communicate updates risks and outcomes to stakeholders
Participate actively in Agile ceremonies as the product owner
Act as the primary product contact for key client accounts gathering requirements and validating solutions
Partner with account management and sales to support RFPs QBRs and new business opportunities
Lead client discovery sessions to uncover unmet needs and translate them into product features
Build strong cross-functional relationships with global stakeholders
Drive AI-powered capabilities within the analytics platform including alerts embedded insights and LLM-driven features
Define requirements for integrations such as MCP and API-driven services
Partner with data engineering to ensure robust infrastructure supports product delivery
Establish product metrics and analytics frameworks to measure adoption engagement and client value
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.
Other duties and tasks as assigned
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive

Experience & Qualifications

7 years in analytics data product management or business intelligence roles
Proven experience owning product roadmaps within Agile/Scrum frameworks
Strong knowledge of BI tools particularly Power BI
Experience translating complex technical concepts into clear business narratives
Experience working with enterprise clients in consulting account management or client success roles
Excellent communication skills with confidence presenting to senior stakeholders

Preferred:

Background in corporate travel TMC or B2B SaaS analytics
Familiarity with AI/LLM capabilities and prompt engineering
Experience with MCP API integrations or embedded analytics architectures
Exposure to Azure data ecosystem (Synapse Data Lake Fabric)
Experience in high-growth or fast-paced product environments

Work Perks! - Whats in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. Its also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - Youll have to experience it to believe it!
Use your smarts: Our people use their quick thinking expertise and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you cant miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity Equity & Inclusion: Commitment to diversity equity and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity Gender Equity LGBTQ2IA Accessibility Environmental Justice) DEI education initiatives and equitable practices including regular equity assessments and inclusive recruitment protocols.
A career not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising complemented by our Office Environmental Program LEED Gold-certified office spaces and 1 paid Volunteer Day per calendar year.

Benefits Include:

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care dental and vision gender affirming care fertility care
Insurance including life AD&D critical illness long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan Ability to purchase company stock on Australian Stock Exchange with partial company match subject to terms and conditions
Global career opportunities in a network of brands and businesses

Location Toronto ON

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity Reach out to our recruitment team at

For this position we anticipate offering an annual salary of $125000. Base salary is dependent on relevant factors including experience geographic location and job requirements.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Travel Weekly Magellan Awards: Silver Winner (2023)
GBTA WINiT Top 50 Award Recipients ()
CHHR: 5-Star DE&I Employer ()
Seramount FCTG Mexico: Member of the Global Inclusion Index (202325)
Newsweek: Americas Greatest Workplaces for Diversity (2024)
Benefits Canada: Health/Wellness Program and Mental Health Program ()
OutThere Awards: Inclusive Travel Finalist (2025)
Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

Required Experience:

Product Manager - Client Facing AnalyticsFCM takes a holistic approach to corporate travel specializing in managing national and global travel programs for medium and large businesses.Ranked as one of the worlds top five travel management companies it has a business network in over 97 countries and ...