Family Supports Navigator

The Family Supports Navigator provides referral navigation and coordination services for children youth and families accessing the Family Resource Network. The position supports families inidentifyingstrengths priorities and goals; understanding available services; overcoming barriers to participation; and navigating community-based supports and service systems. Through intake assessment referral advocacy follow-up and service coordination the Family Supports Navigator helps ensure families are connected toappropriate resourcesand receivetimely responsive and individualized support.

Reporting to the FRN Supervisor the Family Supports Navigator works closely with the FRN Network Coordinator community partners and service providers to promote coordinated access to services strengthen referral pathways identify barriers to service access and support positive outcomes for children youth and families.

WHAT WE OFFER

• Truly rewarding work; contribute to lasting positive change for individuals and our community
• A supportive team environment and opportunities for professional development
• Comprehensive benefits including an employee assistance plan

WHAT YOULL DO

• Respond to inquiries from children youth families and community partners in a timely manner
• Complete intake screening and needs assessments using a family-centered approach
• Support families to identify strengths goals priorities and service needs
• Provide information about available services programs and community resources
• Develop individualized service plans for families requiring ongoing navigation support
• Maintain accurate and timely client documentation
• Facilitate referrals to FRN programs and external community services
• Coordinate supportive handoffs and help families through service transitions
• Follow up with families to confirm successful connections to services based on family needs and role capacity
• Monitor referral outcomes and assist families when barriers arise
• Coordinate support across service providers for families with higher needs
• Participate in case consultations and collaborative planning when needed to support family access and safety
• Support families who are experiencing challenges of accessing services or navigating systems
• Assist families in identifying and addressing barriers such as transportation scheduling language technology access or service eligibility
• Advocate for coordinated responses that support family goals and well-being
• Connect families with interim supports when waitlists or service limitations exist
• Promote family self-advocacy and informed decision-making
• Share referral barriers common family needs and service access concerns with the FRN Network Coordinator and FRN Supervisor to support network planning and service improvements

QUALIFICATIONS

• Diploma or degree in Social Work Child and Youth Care Human Services Psychology Early Childhood Education or related field
• At least two years of experience supporting children youth and families in a community education health or human services setting

WHAT YOULL BRING

• Experience conducting intake assessment referral and case coordination activities
• Experience working with families experiencing multiple barriers or complex needs
• Experience maintaining accurate documentation and client records.
• Knowledge of child development family support services and community resources
• Understanding family-centred strength-based culturally responsive and trauma-informed approaches
• Knowledge of community systems and services that support children youth and families

If you want to change lives we want to hear from you.
Deadline: until a suitable candidate is found
Apply today by submitting your resume cover letter and salary expectations.
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YWCA Calgary is committed to providing an equitable diverse and inclusive workplace where all employees volunteers and clients feel valued and respected whatever their race religious beliefs colour gender gender identity gender expression sexual orientation disability age ancestry or place of origin.

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